Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bethany Arnold

Gainesville

Summary

Dynamic professional with extensive experience in client relationship building and team management, notably as a Shift Manager at Wendy's. Track record in enhancing customer satisfaction and employee retention through effective training, communication and problem-solving. Skilled in workload management and safety compliance, consistently improving operational efficiency, service quality and adaptability.

Overview

16
16
years of professional experience

Work History

Independent Contractor

Self-employed
10.2024 - Current
  • Deliver outstanding service to customers.
  • Communicate effectively with clients throughout the entire service, keeping them informed of progress updates or any potential issues that arise.
  • Provide exceptional customer service by addressing client concerns promptly and offering solutions that meet their needs.

Shift Manager

Wendy's
08.2022 - 03.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Contributed to increased sales revenue by motivating staff and developing positive customer relations.
  • Contributed to increased customer satisfaction by collaborating with both customers and employees to address long term concerns efficiently and effectively.
  • Maintained quality and safety standards
  • Was responsible for cash handling and administrative work every evening

Shift Manager

McDonald's
08.2009 - 08.2013
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.

Education

Vanguard Highschool
Ocala, FL

Skills

  • Client relationship building
  • Workload management
  • Deadline adherence
  • Safety compliance
  • Schedule management
  • Error correction
  • Equipment Repair
  • Training
  • Employee retention

Timeline

Independent Contractor

Self-employed
10.2024 - Current

Shift Manager

Wendy's
08.2022 - 03.2024

Shift Manager

McDonald's
08.2009 - 08.2013

Vanguard Highschool

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