Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Bethany Baughman

Tulsa,OK

Summary

Proven leader in healthcare and technology sectors, driving customer satisfaction and enhancing training programs. Extensive expertise in utilizing EHR systems like Cerner and EPIC, combined with exceptional organizational skills, ensures optimal project delivery and client success. Adept in project management, problem-solving, and client communication for consistently achieving successful project outcomes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Onboarding Specialist

Medicat, LLC
05.2018 - Current
  • Serve as the main point of contact and application subject matter expert for college health, counseling, and athletics clinics during the implementation process, on-site go-live support, and post-implementation phase, including optimization
  • Manage end-to-end onboarding process for new customers, ensuring smooth transition
  • Project planning, coordination, and management of the multifaceted implementation for SaaS EHR platform, including 3rd party integrations of lab, immunization registry, and e-prescribing interfaces
  • Develop personalized onboarding materials to enhance customer experience and retention
  • Collaboration with clients to identify training and performance gaps, building strong relationships, recommending, and delivering web-based and onsite training to improve staff performance
  • Identify opportunities for upselling; Increase client satisfaction by identifying additional software solutions to help clients achieve their goals, resulting in $75k in team sales revenues
  • Document implementation decisions and configuration approach
  • Develop and present training content via webinars and in-person
  • Test product releases and make recommendations for features and improvements.

Senior Application Support Analyst

Medicat, LLC
03.2016 - 05.2018
  • Performed troubleshooting and resolution of application issues to ensure optimal system performance
  • Mentored junior team members on technical concepts and best practices, contributing to their professional development within the organization
  • Streamlined support processes, resulting in faster resolution times and improved customer satisfaction
  • Provided technical and clinical assistance/guidance and maintenance support to end users, serving as first point of phone and e-mail contact for clients
  • Identified, triaged, researched, and resolved complex incidents in a timely manner
  • Communicated effectively with internal teams and external clients/partners to deliver product information, properly managing clients' expectations and providing timely status updates
  • Rcopia/e-Prescribing Knowledge Expert: Met weekly with the e-prescribing vendor to troubleshoot and resolve issues with the integration.
  • Used Zendesk to track, maintain and update trouble tickets.

Pediatric Pulmonology, Clinic Nurse

Saint Francis Hospital
04.2015 - 03.2016
  • Managed and coordinated patient care in a fast-paced pediatric clinic environment
  • Educated patients, families, and caregivers about conditions, treatments and disease prevention and management, promoting healthy lifestyle choices
  • Maintained detailed documentation of patient records, ensuring compliance with regulatory requirements
  • Room, assess, and discharge patients: perform vital signs, height/weight, review symptoms, administer interventions, give and document injections, and perform PFTs
  • Review plan of care, perform patient and family teaching, coordinate referrals as ordered, and clean rooms
  • Spanish-speaking patients: translate the After Visit Summary and Discharge Instructions, new referral calls, results of tests ordered, and answer questions for all Spanish-speaking families
  • Collaborated with multidisciplinary healthcare teams to provide comprehensive care for pediatric patients.

Clinic Nurse

University of Tulsa
03.2012 - 04.2015
  • Serve as the main point of contact and application subject matter expert for college health, counseling, and athletics clinics during the implementation process, on-site go-live support, and post-implementation phase, including optimization
  • Manage end-to-end onboarding process for new customers, ensuring smooth transition
  • Project planning, coordination, and management of the multifaceted implementation for SaaS EHR platform, including 3rd party integrations of lab, immunization registry, and e-prescribing interfaces
  • Develop personalized onboarding materials to enhance customer experience and retention
  • Collaboration with clients to identify training and performance gaps, building strong relationships, recommending, and delivering web-based and onsite training to improve staff performance
  • Identify opportunities for upselling; Increase client satisfaction by identifying additional software solutions to help clients achieve their goals, resulting in $75k in team sales revenues
  • Document implementation decisions and configuration approach
  • Develop and present training content via webinars and in-person
  • Test product releases and make recommendations for features and improvements.

Clinic Nurse

Seattle Children’s Hospital
11.2010 - 03.2012
  • Provided comprehensive nursing care to pediatric patients in a fast-paced clinical setting
  • Performed a thorough assessment using all available sources of information to collect data on the physical, psychological, developmental, emotional, cultural and spiritual needs of the patient and family during clinic appointments and triage phone calls
  • Identified, addressed, and set a measurable goals based on the nursing assessment
  • Collaborated with patient/family in multidisciplinary and nursing specific, evidenced-based plan of care
  • Evaluated nursing interventions and progress towards goals, adjusting care as patient needs changed
  • Document of the nursing process in an accurate, concise, and timely manner.

Education

Bachelor of Science - Nursing

University of Washington
Seattle
06.2007

Montessori Teacher Training -

University of Puget Sound
Seattle, WA
01.1995

Associates of Technical Arts - Accounting

Edmonds Community College
Edmonds, WA
01.1994

Skills

  • Teamwork and Collaboration
  • Organization
  • Supervisory
  • Effective Public Speaking
  • Customer Engagement and Relationship Building
  • Project Planning, Management, and Prioritization
  • Quality Assurance
  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Advanced Communication
  • Proficient in Microsoft Office Suite, Smartsheet, Hubspot

Certification

  • Registered Nurse License - OK, 105249
  • Certified Pediatric Nurse

Languages

Spanish
Professional Working

Timeline

Customer Onboarding Specialist

Medicat, LLC
05.2018 - Current

Senior Application Support Analyst

Medicat, LLC
03.2016 - 05.2018

Pediatric Pulmonology, Clinic Nurse

Saint Francis Hospital
04.2015 - 03.2016

Clinic Nurse

University of Tulsa
03.2012 - 04.2015

Clinic Nurse

Seattle Children’s Hospital
11.2010 - 03.2012

Bachelor of Science - Nursing

University of Washington

Montessori Teacher Training -

University of Puget Sound

Associates of Technical Arts - Accounting

Edmonds Community College
Bethany Baughman