Summary
Overview
Work History
Education
Skills
Timeline
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Bethany Bennett

Barbourville,KY

Summary

Adept at elevating customer experiences, I leveraged my problem-solving abilities and key holder experience at Dollar General to enhance store operations and customer loyalty. My proactive approach in critical thinking and customer service significantly contributed to a positive work environment and customer satisfaction, showcasing my ability to manage and resolve challenges efficiently.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Senture
05.2023 - 08.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.

Sales Associate

Ross Dress for Less
07.2021 - 04.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Managed efficient cash register operations.
  • Processed the trucks sometimes.
  • Recovered the store.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Done Markdowns of store items.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Key Holder

Dollar General
06.2018 - 05.2020
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Education

Bachelor of Science - Biology

University Of The Cumberlands
Williamsburg KY
06.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Call center experience
  • Money handling abilities
  • Payment Processing
  • Product Sales
  • Key holder experience

Timeline

Customer Service Representative

Senture
05.2023 - 08.2023

Sales Associate

Ross Dress for Less
07.2021 - 04.2023

Key Holder

Dollar General
06.2018 - 05.2020

Bachelor of Science - Biology

University Of The Cumberlands

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Bethany Bennett