Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Bethany Benson

Westland,MI

Summary

Versatile Assistant Manager with a proven track record in operations management and staff development, honed at Aldi. Delivers cost reduction strategies and excels in employee scheduling, ensuring seamless store functionality. Adept at fostering customer relations, with a commitment to resolving complaints to enhance satisfaction. Accomplished management professional versed in leading teams, increasing efficiency, and driving organizational success. Skilled in project management, budgeting, and strategic planning. Proven track record of developing successful strategies to exceed operational goals. Adept in leading diverse teams to reach corporate objectives.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Aldi
07.2019 - Current
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
  • Helped oversee the daily operations of the store, managing staff and inventory
  • Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
  • Coached and mentored new employees on company policies and procedures
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
  • Operations Management
  • Employee Scheduling
  • Cost Reduction
  • Task Delegation
  • Policy Enforcement
  • Staff Development
  • Customer Relations

Deli Clerk

Fresh Market
02.2016 - 07.2019
  • Sliced and weighed deli meats and cheeses for customer purchase
  • Provided excellent customer service by greeting customers, answering questions, taking orders and providing product information
  • Operated meat slicing equipment safely and followed established safety protocols
  • Promoted deli specials and new products to customers

Assistant Manager

Krystal
08.2012 - 02.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Education

High School Diploma -

Atlanta Job Corps
Atlanta, Georgia
08.2013

Skills

  • Operations Management
  • Employee Scheduling
  • Cost Reduction
  • Task Delegation
  • Policy Enforcement
  • Staff Development

    • Customer Relations

Timeline

Assistant Manager

Aldi
07.2019 - Current

Deli Clerk

Fresh Market
02.2016 - 07.2019

Assistant Manager

Krystal
08.2012 - 02.2016

High School Diploma -

Atlanta Job Corps

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Bethany Benson