bethany beroldi
Moreno Valley,CA
Summary
Dynamic and results-driven service professional with extensive experience at Claim Jumper Restaurant. Expert in creative mixology and responsible alcohol service, I excel in enhancing customer satisfaction and training staff. Proven ability to upsell menu items, fostering repeat business and driving revenue growth through outstanding customer service and effective team collaboration.
Overview
20
20
years of professional experience
Work History
Bartender / Cocktail Server
Claim Jumper Restaurant
10.2016 - Current
- Crafted and served a diverse range of cocktails and beverages, ensuring customer satisfaction.
- Maintained cleanliness and organization of bar area, adhering to safety and sanitation standards.
- Trained new bartenders on drink preparation techniques and customer service protocols.
- Collaborated with kitchen staff to provide timely service during high-volume periods.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Head Cocktail and Service Trainer
Bjs Restaurants Inc
02.2010 - 08.2016
- Developed and implemented comprehensive training programs for service staff, enhancing customer service skills.
- Conducted workshops on menu knowledge and beverage preparation techniques to improve team performance.
- Mentored new employees, fostering a collaborative learning environment to ensure consistent service quality.
- Evaluated training effectiveness through feedback surveys and performance assessments, adjusting programs accordingly.
Server
Ontario Mills Improv
09.2007 - 01.2010
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Trained new servers on menu knowledge, service standards, and operational procedures to enhance team performance.
- Managed table assignments efficiently to maximize seating capacity and optimize guest flow.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
Service Trainer
Red Lobster
05.2005 - 08.2007
- Enhanced customer satisfaction by implementing effective service training programs for staff.
- Provided coaching and mentoring to employees.
Education
No Degree - General Studies
Riverside Community College
Riverside, CAHigh School Diploma -
Woodcrest Christian High School
Riverside, CA06-2001
Skills
- Responsible alcohol service
- Outgoing personality
- Memory retention
- Menu memorization
- Handling difficult customers
- Suggestive selling
- Alcohol awareness
- Beverage preparation
- Creative mixology
- Outstanding customer service
- Bussing and serving
Timeline
Bartender / Cocktail Server
Claim Jumper Restaurant
10.2016 - Current
Head Cocktail and Service Trainer
Bjs Restaurants Inc
02.2010 - 08.2016
Server
Ontario Mills Improv
09.2007 - 01.2010
Service Trainer
Red Lobster
05.2005 - 08.2007
No Degree - General Studies
Riverside Community College
High School Diploma -
Woodcrest Christian High School