Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Bethany Best

Kennesaw,GA

Summary

Experienced Human Services Specialist with a proven track record in the hospital and healthcare industry. Adept at training, public speaking, and working with adolescents and adults to facilitate positive outcomes. Known for excellence in teaching and crisis intervention, with a strong commitment to improving the well-being of individuals and communities.

Overview

5
5
years of professional experience

Work History

Behavioral Health Lead

The Medical Center of Aurora
10.2018 - Current
  • Responsible for facilitating admissions of HCAT patients from HealthONE emergency departments to behavioral health hospital services via management of phone triage
  • Developed and maintained positive relationships with employees to create safe and supportive environment.
  • Utilizes various computer technologies to ensure communication between HCAT and emergency departments regarding the flow of mental health patients
  • Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs, concerns, and complaints.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Trained new employees and delegated daily tasks and responsibilities.

Behavioral Health Navigator

CU Anschutz/Children’s Hospital
08.2021 - 10.2022
  • Assesses patient needs to customize appropriate internal and external resources
  • Provides advocacy and support as needed to remove barriers, preventing families from receiving services or entitlements as needed
  • Identifies trends in barriers experienced by families when seeking care and provides data to internal team members
  • Educational Advocacy for those with mental health diagnosis
  • Assisting with Social Security Disability applications for those with mental health diagnosis.
  • Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
  • Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.

SEP Intake Sueprvisor

Rocky Mountain Human Services
07.2020 - 02.2021
  • Responsible for the day-to-day management of a team of Intake case managers to ensure the accurate, effective, and timely completion of all intake functions
  • Supports and promotes the company's philosophy, vision, and mission
  • Assist in the planning, development, and operation of the intake workflow
  • Completed mandatory and needs based health assessments to identify client strengths, needs, concerns and preferences through interviewing, observing, and utilization of standardized tools
  • Established person centered goals and a plan of care with the client and their supports/family members
  • Educated people about various Medicaid state plan benefits, programs, options, and services
  • Assisted clients and providers with understanding compliant, grievance, and appeal process.

Education

Master of Arts - Human Services

University of The Rockies
Denver, CO
11.2015

Bachelor of Arts - Criminal Justice

CSU Global
Greenwood Village, CO
05.2013

Skills

  • Crisis intervention
  • Care coordination
  • Mental health/Educational Advocate
  • Case management
  • Leadership
  • Employee training
  • Best Practices and Standards

Timeline

Behavioral Health Navigator

CU Anschutz/Children’s Hospital
08.2021 - 10.2022

SEP Intake Sueprvisor

Rocky Mountain Human Services
07.2020 - 02.2021

Behavioral Health Lead

The Medical Center of Aurora
10.2018 - Current

Master of Arts - Human Services

University of The Rockies

Bachelor of Arts - Criminal Justice

CSU Global

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Bethany Best