Summary
Overview
Work History
Education
Skills
Timeline
TruckDriver
Bethany Bice

Bethany Bice

Manager
Springfield,MA

Summary

Qualified professional with highly goal-oriented nature and proficiency in meeting and exceeding established goals and objectives related to training, selling, education and client relations.

Customer-focused professional with experience in coordinating guest services and enhancing overall guest satisfaction. Possess strong skills in communication, organization, problem-solving, and hospitality management. Have contributed significantly to improving operational efficiency and boosting customer retention rates in previous roles. Committed to delivering high-quality service that exceeds guests' expectations every time.

Seasoned Front of House Manager offering comprehensive background in hospitality management. Skilled in coordinating dining room operations, overseeing staff and ensuring customer satisfaction. Known for implementing effective strategies to improve workflow efficiency and team productivity. Demonstrated success in fostering strong relationships with customers while maintaining high levels of professionalism.

Overview

28
28
years of professional experience
3997
3997
years of post-secondary education

Work History

Assistant Manager

Bob Evans Restaurant
Troy, OH
01.2025 - Current
  • Supervised daily operations to ensure compliance with health and safety standards.
  • Trained new staff on restaurant procedures and customer service techniques.
  • Coordinated staff schedules to optimize coverage during peak hours.

Real Estate Agent

Key Real Estate Team
Lakeview, Ohio
09.2024 - Current
  • Analyzed potential investment opportunities based on financial reports.
  • Provided client guidance regarding market conditions, mortgage options, and legal requirements.
  • Presented properties to potential buyers and addressed questions.
  • Maintained updated knowledge of local real estate markets.
  • Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
  • Identified potential buyers through cold calling.
  • Organized promotional materials used in sales presentations.

Real Estate Agent

Choice Properties
Russells Point, Ohio
01.2009 - 10.2024
  • Analyzed potential investment opportunities based on financial reports.
  • Provided client guidance regarding market conditions, mortgage options, and legal requirements.
  • Presented properties to potential buyers and addressed questions.
  • Developed and presented purchase offers to sellers for consideration.
  • Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
  • Participated in community outreach programs to promote services offered by the company.
  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.

General Manager

Cranberry Resort
Huntsville , OH
11.2018 - 07.2024
  • Recruited, interviewed and hired qualified staff for open positions.
  • Supervised employees through planning, assignments, and direction.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Analyzed market trends to inform business decisions and strategies.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Designed sales and service strategies to improve revenue and retention.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Oversaw product development initiatives from concept through completion stages.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Administered employee discipline through verbal and written warnings.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Owner/Operations Manager

Indian Head Roadhouse
Russells Point, Ohio
04.2009 - 01.2014
  • Prepared staff work schedules and assigned team members to specific duties.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Managed daily operations of business, including hiring and training staff.
  • Created marketing campaigns to attract new customers.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Provided direction and guidance to employees.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Analyzed market trends to identify new business opportunities.
  • Oversaw budgeting and financial management.
  • Set pricing structures according to market analytics and emerging trends.
  • Reviewed legal documents related to business operations.
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Developed policies and procedures for the organization.
  • Ensured compliance with local, state, and federal regulations.
  • Delegated work to staff, setting priorities and goals.
  • Formed and sustained strategic relationships with clients.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Identified new opportunities for growth, expansion, and diversification.
  • Developed strategic plans to increase profitability and efficiency.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Owner

The Thirsty Scholar
Columbus , OH
07.1997 - 10.2007
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Managed daily operations of business, including hiring and training staff.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.

Education

Real Estate Agent -

Hondros
Columbus, OH

Lima Senior High
Lima, OH

Bachelor of Science - Psychology

The Ohio State University
Columbus, OH

Skills

  • Health and safety compliance
  • Meeting planning
  • Marketing and promotions
  • Labor cost control
  • Fine-dining expertise
  • Banquet operations
  • Luxury service standards
  • Employee scheduling
  • Guest satisfaction tracking
  • Revenue management
  • Food safety regulations
  • Staff training and development
  • Club management
  • Wine and beverage service
  • Tourism industry insight
  • Brand standards adherence
  • Guest relations management
  • Reservation systems
  • Facility management
  • Recruitment and hiring
  • Complaint handling
  • Staff training
  • Customer service
  • Operational management
  • Financial analysis
  • Market research
  • Client relations
  • Property presentation
  • Sales strategies
  • Risk management
  • Problem solving
  • Effective communication
  • Team building
  • Time management
  • Conflict resolution
  • Project management
  • Resource allocation
  • Cost reduction
  • Sales reporting
  • Multitasking and organization
  • Process improvement strategies
  • Employee engagement

Timeline

Assistant Manager

Bob Evans Restaurant
01.2025 - Current

Real Estate Agent

Key Real Estate Team
09.2024 - Current

General Manager

Cranberry Resort
11.2018 - 07.2024

Owner/Operations Manager

Indian Head Roadhouse
04.2009 - 01.2014

Real Estate Agent

Choice Properties
01.2009 - 10.2024

Owner

The Thirsty Scholar
07.1997 - 10.2007

Real Estate Agent -

Hondros

Lima Senior High

Bachelor of Science - Psychology

The Ohio State University

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