Bethany Biller
Redding,CT
Summary
Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skill set includes extensive knowledge and background in Mental Health/ Psychiatry, problem-solving, negotiation, and communication with C-level executives. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Overview
10
10
years of professional experience
Work History
Account Manager/Customer Success Manager
SIMCO Electronics
10.2022 - Current
- Achieved 110% to plan in FY2023 and 124% to plan in FY2024
- Launched relationship mapping campaign, increasing cross-sell opportunities by 31% and customer satisfaction by 54%
- Spearhead of newly implemented Customer Success Program and took sole initiative on hosting Software Program Health Meetings for 70+ customers
- Managed renewal process for all current customers including contract negotiations, pricing discussions, etc while interfacing with C level executives
- Frequently created Business Plans, demoed product, and presented quarterly Customer Success slides to Executive Board of Directors
Healthcare Account Manager
Humanscale Healthcare
05.2020 - 04.2022
- Grew annual revenue in New England territory by 400% in first full year
- Achieved 121% to plan in 2021
- Responsible for independently identifying new opportunities and growing business/managing relationships within existing accounts
- Present product to potential customers in person and virtually and train customers on solutions post sale
- Worked with construction companies and architecture firms to assist with projects starting at the mockup stage; specified custom setups
- Manage and nurture relationships with reseller partners including creating incentive programs
- Exceeded customer expectations and improved customer experience outcomes in territory
- Manage entire sales process from start to finish and acts as sole Account Manager for all post sale needs
Account Executive & Customer Success Team
TSYS
Boston, USA
08.2016 - 07.2019
- Company Overview: A Financial Technology Company
- Responsible for selling merchant accounts directly to business owners; mostly SMB
- Managed client onboarding processes, ensuring that their expectations and goals were fully met and then served as primary point of contact
- Responsible for cross selling and upselling to current customers
- Managed relationships with VIP merchants
- Top ranked Account Executive in sales training class of August 2016 - Was named “Rookie of the Year” in 2016
- Was awarded “Rep of the Month” in October 2016, January 2017, December 2017, January 2018, February 2018, June 2018, December 2018, February 2019
- Achieved 112% of quota in 2017; achieved 115% of quota in 2018
- A Financial Technology Company
Senior Clinical Research & Quality Assurance Coordinator
Massachusetts General Hospital
Boston, USA
08.2015 - 08.2016
- Company Overview: Clinical Trials Network and Institute (CTNI)
- Provided support and guidance to CTNI staff regarding Good Clinical Practice and Standard Operating Procedure compliance issues
- Assisted Director of Operations, in representing CTNI during audits conducted by external organizations i.e
- Sponsors, regulatory authorities
- Conducted external audits of subcontractors (according to the Vendor Management Plan) for the purpose of vendor qualification, including due diligence review, vendor site audits, and periodic re-evaluations
- Stayed abreast of regulatory, quality, and industry trends (particularly related to GCP, ICH and NIH requirements)
- Clinical Trials Network and Institute (CTNI)
Education
Bachelor of Arts - Psychology
University of Rhode Island
Kingston, RI12.2009
Skills
- Revenue Generation
- Converting leads
- Project Management
- Contract Negotiation
- Customer training
- Client Relationship Management
- Team Training
- Preparing contracts
- Territory Management
- Business Development
Timeline
Account Manager/Customer Success Manager
SIMCO Electronics
10.2022 - Current
Healthcare Account Manager
Humanscale Healthcare
05.2020 - 04.2022
Account Executive & Customer Success Team
TSYS
08.2016 - 07.2019
Senior Clinical Research & Quality Assurance Coordinator
Massachusetts General Hospital
08.2015 - 08.2016
Bachelor of Arts - Psychology
University of Rhode Island
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