BETHANY BLAY
Houston,AL
Summary
Dependable coordinator, renovations project manager, and sole dispatch for department. Provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
6
6
years of professional experience
Work History
Renovations Coordinator
John Moore Services
Houston, TX
02.2023 - Current
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Collaborated with cross-functional teams to develop innovative solutions.
- Partnered with vendors and suppliers to effectively manage and budget.
Lead Spa Associate, Hand and Stone
Massage and Facial Spa
Vintage Marketplace, Houston
01.2022 - Current
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Negotiated contracts as account specialist to increase customer retention rates and explained and sales terms with new clients.
- Identified new business opportunities at call center through cold calling, networking, marketing and prospective database leads.
- Led sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Performed clerical duties by compiling, sorting and filing daily transaction receipts and membership contracts.
- Provided associate coaching, mentoring and consultation to enhance performance and professional development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Promoted brand awareness and utilized took advantage of network connections to increase brand development.
Spa Associate, Hand and Stone
Massage And Facial Spa
Vintage Marketplace, Houston
07.2021 - 12.2021
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Stocked, tagged and displayed merchandise as required.
Dasher, Door Dash
05.2021 - 07.2021
- Received orders via the Dasher central dispatch system
- Drove personal vehicle efficiently along routes from restaurants to customers' homes and offices
- Maintained communication to both the vendors and the customers
- Adequately handled orders according to food safety regulations, and to ensure freshness
- Order fulfillments were completed accurately and within the designated timeframes.
Listing Photographer
Coldwell Banker Sea Coast Advantage
10.2017 - 03.2019
- Photographed real estate properties to be listed for sale, under listing agents
- Worked with homeowners to capture outstanding features and as well as property staging
- Utilized Adobe Lightroom and Photoshop to edit albums to marketing standards
- The resulting, high-resolution albums were entered onto the MLS market platform for advertisement of listings, according to date-of-listing deadlines.
Education
Diploma -
Richlands High School
Richlands, North Carolina06.2012
Skills
- Sales Expertise, Product Promotions, Contract Negotiation, Customer Retention
- Guest Services, Filing and Data Archiving, Call Center, Intake Forms
- Problem-Solving, Conflict Management, Leadership, Coaching and Mentoring
- Company Guidelines, Administrative Support, Planning Schedules, Communications Strategies
- Windows OS, Mac OS, Microsoft Word, Microsoft Excel, Airtable, Zenoti, Jotform
Timeline
Renovations Coordinator
John Moore Services
02.2023 - Current
Lead Spa Associate, Hand and Stone
Massage and Facial Spa
01.2022 - Current
Spa Associate, Hand and Stone
Massage And Facial Spa
07.2021 - 12.2021
Dasher, Door Dash
05.2021 - 07.2021
Listing Photographer
Coldwell Banker Sea Coast Advantage
10.2017 - 03.2019
Diploma -
Richlands High School