Bethany Boatwright
Dayton,Ohio
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
25
25
years of professional experience
Work History
Co-Owner/Operator
Warrior Cuts Barber Shop
2015.06 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Established foundational processes for business operations.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Maintained business zoning and licensure with the State and city.
- Prepared and filed tax forms
- Gathered financial information, prepared documents, and closed books.
Business Unit Manager
Assurant
2009.01 - 2012.12
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed project status updates to stakeholders and executive management.
- Analyzed project performance data to identify areas of improvement.
Customer Account Manager
Standard Register
2006.01 - 2009.01
- Evaluated customers' potential needs to make appropriate recommendations.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision for newly hired employees.
- Pioneered and streamlined major projects by working with internal and external customers.
Software Technical Support Representative
Reynolds And Reynolds
1999.01 - 2005.01
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot system administrative, software and network issues.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
- Generated reports to track performance and analyze trends.
Education
MBA - Business Administration And Management
University of Phoenix
Tempe, AZ06.2010
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ06.2008
Skills
- Verbal and Written Communication
- Customer Relations
- Quality Management Systems
- Budget Development
- Coaching and Mentoring
- Staff Management
- Hiring and Staffing
- Project Management
- Training and Development
- Lean Methodology
- Forecast Monitoring
- Vendor Supervision
Timeline
Co-Owner/Operator
Warrior Cuts Barber Shop
2015.06 - Current
Business Unit Manager
Assurant
2009.01 - 2012.12
Customer Account Manager
Standard Register
2006.01 - 2009.01
Software Technical Support Representative
Reynolds And Reynolds
1999.01 - 2005.01
MBA - Business Administration And Management
University of Phoenix
Bachelor of Science - Business Administration And Management
University of Phoenix
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