Bethany Brooks
Receptionist, Manager, Sales Representative, Coach, Choreographer, Project Manager
Wilkesboro,NC
Summary
Friendly Receptionist with background in various office settings. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
9
9
years of professional experience
Work History
Manager
7 Brew Coffee
Wilkesboro, NC
01.2024 - Current
- Managed and motivated over 40 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Onboarded new employees with training and new hire documentation.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development
Dance Instructor
Tonya's Academy of Dance
08.2015 - 06.2023
- Enhanced student performance by incorporating diverse dance styles and techniques in lessons.
- Implemented injury prevention strategies during warm-ups and cool-downs, ensuring safe practice for all participants.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Increased student retention rate with engaging choreography that challenged their abilities while maintaining enjoyment.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Planned and oversaw group, couples, and individual dance performances.
- Regularly evaluated student progress through assessments, adjusting teaching methods accordingly for optimal results.
- Assisted students in developing self-advocacy and support skills
Head Cheer Coach
West Wilkes Middle School
06.2022 - 05.2023
- Assisted athletes in overcoming personal obstacles by providing emotional support, fostering resilience and growth.
- Managed budget resources effectively for uniform procurement, travel expenses, competition fees, and other program-related costs.
- Created a thriving team culture that valued diversity, inclusivity, and empowered athletes to embrace their unique strengths.
- Recruited talented athletes through active scouting efforts at local schools or events while promoting benefits of joining cheer program.
- Established clear expectations for behavior both on-and-off campus by enforcing strict code-of-conduct policies that reflected respectably upon school''s reputation.
- Developed strong athlete relationships by maintaining open lines of communication and providing individualized support.
- Contributed to overall school spirit by actively participating in various events, fundraisers, and community outreach initiatives.
- Ensured safety in all aspects of training by adhering to proper techniques, regularly inspecting equipment, and enforcing safety guidelines.
- Collaborated with school staff for event coordination, ensuring seamless integration of cheer performances at games and rallies.
- Organized successful fundraising events to generate funds for program enhancements such as new uniforms or equipment upgrades.
Receptionist
Bliss Hair & Nail Salon
03.2019 - 09.2022
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
No Degree - Business Administration
Western Carolina University
Cullowhee, NC05.2025
High School Diploma -
Wilkes Central High School
Moravian Falls06.2015
Skills
Expense Tracking
Document Management
Time Management
Telephone skills
Scheduling
Data Entry
File Management
Administrative Support
Project Coordination
Marketing
Staff Development
Expense Tracking
Timeline
Manager
7 Brew Coffee
01.2024 - Current
Head Cheer Coach
West Wilkes Middle School
06.2022 - 05.2023
Receptionist
Bliss Hair & Nail Salon
03.2019 - 09.2022
Dance Instructor
Tonya's Academy of Dance
08.2015 - 06.2023
No Degree - Business Administration
Western Carolina University
High School Diploma -
Wilkes Central High School
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