Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bethany Brooks

Bozeman,MT

Summary

Dynamic team leader with a proven track record at Walmart, skilled in team motivation and conflict resolution. Successfully enhanced customer satisfaction ratings by monitoring service quality and providing targeted coaching. Adept at fostering inclusive environments and building strong relationships, ensuring high performance and collaboration among team members.

Overview

4
4
years of professional experience

Work History

Team Leader

Walmart
08.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Concierge

Yellowstone Club
11.2023 - 04.2024
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Gardener

Yellowstone Club
04.2023 - 09.2023
  • Performed fall and spring cleanup to clear brush and debris from landscaped areas.
  • Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
  • Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
  • Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
  • Enhanced garden aesthetics by implementing creative landscape designs and plant arrangements.

Locker Room Attendant

Yellowstone Club
12.2022 - 03.2023
  • Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
  • Handled hazardous cleaning supplies to remove dirt, dust, grease, and film from surfaces according to proper procedures and labeling.
  • Preserved cleaning equipment and reported maintenance deficiencies or irregularities to supervisor.
  • Practiced safe work habits, wore protective safety equipment and followed MSDS and OSHA standards to maximize safety and prevent accidents.
  • Proactively monitored activity within the locker room area, intervening when necessary to maintain a peaceful atmosphere conducive to relaxation and wellbeing.
  • Reduced wait times for guests by quickly and efficiently addressing any questions or concerns regarding locker room usage.
  • Promoted a positive atmosphere for patrons through professional and courteous interactions.
  • Assisted in reducing lost or stolen items by efficiently managing the distribution of lockers and keys.
  • Enhanced customer satisfaction by maintaining a clean and organized locker room environment.

Housekeeping Supervisor

Yellowstone Club
09.2021 - 09.2022
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

Education

Associates - Biblical Studies

Pensacola Christian College
Pensacola, FL
05.2024

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • People management
  • Staff training
  • Work Planning and Prioritization
  • Coaching and mentoring
  • Documentation and reporting
  • Overseeing daily activities
  • Conflict resolution
  • Mentoring
  • Daily workflow improvement
  • Safety
  • Relationship building
  • Safety processes and procedures
  • Cash handling
  • Client service
  • Issue resolution
  • Complaint resolution
  • Evaluating employee work
  • Feedback delivery

Timeline

Team Leader

Walmart
08.2024 - Current

Concierge

Yellowstone Club
11.2023 - 04.2024

Gardener

Yellowstone Club
04.2023 - 09.2023

Locker Room Attendant

Yellowstone Club
12.2022 - 03.2023

Housekeeping Supervisor

Yellowstone Club
09.2021 - 09.2022

Associates - Biblical Studies

Pensacola Christian College

Similar Profiles

CREATE PROFILE