Bethany Brown
Howard Beach,NY
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
CreativeworshipINK LLC
05.2020 - Current
- Handles day-to-day operations
- Organization/Filing
- Check and respond to emails
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Standardized office structures and processes to promote collaboration and increased performance
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Responded to over 50 customer calls and emails per day.
- Processed debit and credit card and electronic check payments.
- Completed various tasks with and without limited management intervention
Administrative/ Personal Assistant
Trusty Oak
11.2021 - 12.2022
- Served as friendly and helpful first point of contact in front office
- Scheduled and confirmed appointments for clients, customers, and supervisors
- Created, maintained, and entered information into databases
- Arranged conference, meeting, and travel reservations for office personnel.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes over 50 correspondences.
- Provided outstanding customer service for 200+
- Handled customer inquiries and suggestions courteously and professionally.
Administrative Assistant/Assistant Teacher
Kiddie Academy of, Tribeca
01.2020 - 08.2021
- Maintained files and filing, keeping sensitive information confidential
- Screened incoming telephone calls, routing to appropriate personnel
- Maintained calendars and schedules to set appointments for management team
- Provided cross-coverage support for other administrative personnel
- Maintained and improved office inventory by assisting with supply orders.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Managerial Leadership Certification -
St. Petersburg College
St Petersburg, FL12.2021
Associates - Business Administration
St. Petersburg College
St. Petersburg12.2021
Skills
- Microsoft Office
- Appointment Scheduling
- Multitasking and Time Management
- Document and File Management
- Inbound and Outbound Phone Call Management
- Typing
- Communication Skills
- Call Center
- Organizational Skills
- Customer Service
Timeline
Administrative/ Personal Assistant
Trusty Oak
11.2021 - 12.2022
Administrative Assistant
CreativeworshipINK LLC
05.2020 - Current
Administrative Assistant/Assistant Teacher
Kiddie Academy of, Tribeca
01.2020 - 08.2021
Managerial Leadership Certification -
St. Petersburg College
Associates - Business Administration
St. Petersburg College
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