Summary
Overview
Work History
Education
Skills
Timeline
Generic
Bethany Caldwell

Bethany Caldwell

Fredericksburg,VA

Summary

Motivated student with strong academic discipline and a commitment to excellence. Proficient in written and verbal communication, with proven multitasking abilities. Experienced in managing inbound and outbound calls efficiently, showcasing expertise in telecommunications and customer service. Contributed to enhanced call handling processes, resulting in reduced wait times and improved operational flow.

Overview

5
5
years of professional experience

Work History

Telecommunications Operator

Mary Washington Hospital
Fredericksburg, VA
05.2025 - Current
  • Resolved complex customer inquiries through effective problem-solving techniques.
  • Responded promptly to customer emails and communications seeking assistance.
  • Maintained accurate records of customer interactions in company database.
  • Answered incoming calls, providing information on services, products, billing, and technical support.
  • Performed data entry for customer accounts and contact information.
  • Handled escalated issues requiring additional attention or research efficiently.
  • Utilized problem-solving skills to address and resolve customer complaints swiftly.

Line Cook

Texas Roadhouse
Fredericksburg, VA
03.2020 - 08.2024
  • Plated dishes according to restaurant presentation standards prior to customer delivery.
  • Monitored product freshness and rotation dates to uphold quality assurance standards.
  • Responded promptly to customer complaints regarding dining experiences.
  • Prepared food items consistently, adhering to recipes and portion control guidelines.
  • Maintained health and safety standards, ensuring a safe environment for employees and customers.
  • Inspected equipment cleanliness before use at the start of each shift.
  • Managed daily production records, including waste logs, with accuracy.
  • Operated various kitchen appliances, including blenders, ovens, grills, and stand mixers.

Server

Kickback Jack's
Fredericksburg, VA
04.2022 - 09.2022
  • Recorded orders accurately using cash register and point-of-sale system.
  • Greeted guests, presented menus, and provided recommendations to enhance dining experience.
  • Executed opening and closing duties, including dining area setup and supply restocking.
  • Responded to guest inquiries and complaints professionally and efficiently.
  • Trained new servers in restaurant procedures and customer service standards.
  • Prepared drinks following standard recipes to ensure quality and consistency.
  • Communicated with kitchen staff regarding customer allergies and special requests for safety.
  • Maintained high sanitation standards in compliance with health regulations.

Education

Certificate - Pharmacy

Stepful
New York, NY
07-2025

High School Diploma -

James Monroe High School
Fredericksburg, VA
05-2021

Some College (No Degree) - Pharmacology

Virginia Commonwealth University
Richmond, VA

Skills

  • Pharmacy expertise
  • Medication management
  • Patient communication
  • Customer service
  • Data entry
  • Team collaboration
  • Time management
  • Problem solving
  • Multi-tasking
  • Telephony software

Timeline

Telecommunications Operator

Mary Washington Hospital
05.2025 - Current

Server

Kickback Jack's
04.2022 - 09.2022

Line Cook

Texas Roadhouse
03.2020 - 08.2024

Certificate - Pharmacy

Stepful

High School Diploma -

James Monroe High School

Some College (No Degree) - Pharmacology

Virginia Commonwealth University

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