Bethany Carmichael
Tupper Lake,NY
Summary
Detail-oriented Office Assistant with 3+ years of experience handling confidential paperwork and making routine office tasks efficient as possible. Reliable and friendly. Adept at learning and mastering new concepts and skills. Skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Great at muli-tasking, possesses excellent communication, and problem-solving skills, as well as strong aptitude for quickly learning new software and technologies.
Overview
9
9
years of professional experience
Work History
Office Assistant 1 - Keyboard Specialist
Sunmount DDSO
Tupper Lake, NY
05.2021 - Current
- Offers diverse clerical support to office team members, manages correspondence, answers telephone calls, and tracks documentation.
- Performs data entry tasks into various computer systems accurately and efficiently.
- Checks office supply levels, anticipated needs and places orders for appropriate stock levels.
- Maintains filing systems, both electronic and physical, for easy document retrieval.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Provides administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organizes office operations and procedures, such as managing calendars, preparing reports, and maintaining records.
Housekeeper
Sunmount DDSO
Tupper Lake, NY
08.2018 - 05.2021
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions
- Swept and vacuumed floors, hallways and stairwells
- Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done
Housekeeper
Sunset Motel
Tupper Lake, NY
03.2017 - 08.2018
- Dusted and vacuumed assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily
- Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done
- Replaced sheets and pillowcases daily and used hospitality corners on all beds
- Collected trash from premises and removed to designated areas to alleviate bad odors
- Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen
- Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels
Reservation Agent
High Peaks Resort
Lake Placid, NY
01.2016 - 09.2017
- Detailed knowledge of facility, services and offerings when closing reservations for customers
- Contacted customers to advise on travel conveyance changes and to confirm reservations
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Researched and resolved customer issues.
- Relayed information on availability, pricing and discounts to customers.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Verified guest information and payment options ensuring accuracy and completeness
Education
Skills
- Phone etiquette
- Telephone reception
- Schedule maintenance
- Focused and detail-oriented
- Excellent computer and typing skills
- Up to date with technology
- Exceptional time management
- Friendly/Diverse
- On time
- Focused
- Clean/tidy
- Organized
- Familiar with Microsoft Office Suite
Timeline
Office Assistant 1 - Keyboard Specialist
Sunmount DDSO
05.2021 - Current
Housekeeper
Sunmount DDSO
08.2018 - 05.2021
Housekeeper
Sunset Motel
03.2017 - 08.2018
Reservation Agent
High Peaks Resort
01.2016 - 09.2017
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