Bethany Caswell
Phoenix,AZ
Summary
Professional office management specialist prepared to excel in coordinating business operations and administrative functions. Proficient in Microsoft Office Suite and adept at various office management tasks, consistently demonstrating strong attention to detail and a commitment to improving overall office efficiency. Dependable team player with focus on achieving results and adapting to dynamic work environments. Recognized for fostering a collaborative work environment while streamlining processes to support organizational goals.
Overview
12
12
years of professional experience
Work History
Executive Assistant
Kitchen Tune-Up
05.2021 - 07.2023
- Managed payroll for 10 employees, submitting weekly reports to payroll department.
- Tracked and reported commissions for sales agents and completed end-of-month reporting.
- Assisted in the preparation of monthly revenue reports and system clean-up.
- Supervised and supported the Customer Support Specialist, improving customer service processes.
- Maintained accurate billing and accounting records for all transactions.
Accounting Assistant
Regency Oaks
05.2019 - 07.2020
- Accurately entered billing data for over 350+ accounts weekly, ensuring timely payment and accurate billing entries.
- Reviewed aging reports, managed collections for overdue accounts, and initiated follow-up calls.
- Reconciled vendor accounts and processed refunds and write-offs.
- Managed the Accounts Receivable process to ensure billing accuracy and customer satisfaction.
- Supported the Health Center in processing new admissions paperwork, ensuring all required documents were completed.
Resident Programs Manager
Brookdale Bay Pines
06.2012 - 05.2019
- Developed and implemented creative resident programs, improving engagement and satisfaction.
- Managed resident programs budget, supplies, and equipment.
- Supervised program assistants, created work schedules, and assisted in the hiring process.
- Worked closely with department heads to coordinate marketing and family events.
Lead Receptionist
Brookdale Bay Pines
12.2015 - 06.2017
- Greeted visitors, routed correspondence, and scheduled appointments for residents.
- Created and maintained transportation schedules for medical appointments.
- Streamlined scheduling and documentation process, creating a standard weekly system now in use.
Office Analyst
Tradewinds Island Resorts
05.2011 - 06.2013
- Served as Executive Assistant to the Vice-President of Sales, assisting with reports and presentations.
- Optimized the reporting process, reducing time spent by 16 hours per month through advanced Excel skills.
- Created training materials and supported sales team in understanding contract processes.
Education
Bachelor of Science - Business/Project Management
DeVry University
Phoenix, AZ10.2010
Associate of Applied Science - Education/Mathematics
Maricopa Community Colleges – Glendale Community College
Glendale, AZ06.2008
Skills
- Accounts Payable/Receivable
- Payroll Processing
- Invoice management
- File Management & Organization
- Data management skills
- Reconciliation of vendor accounts
- Effective communication skills
- Executive support
- Office management
- Strong problem solver
Timeline
Executive Assistant
Kitchen Tune-Up
05.2021 - 07.2023
Accounting Assistant
Regency Oaks
05.2019 - 07.2020
Lead Receptionist
Brookdale Bay Pines
12.2015 - 06.2017
Resident Programs Manager
Brookdale Bay Pines
06.2012 - 05.2019
Office Analyst
Tradewinds Island Resorts
05.2011 - 06.2013
Associate of Applied Science - Education/Mathematics
Maricopa Community Colleges – Glendale Community College
Bachelor of Science - Business/Project Management
DeVry University