Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bethany Cirlin

Pompano Beach,USA

Summary

Results-driven professional with a strong background in customer service and conflict resolution. Proven ability to manage diverse responsibilities and maintain effective communication with clients and vendors. Passionate about delivering exceptional service, ensuring customer satisfaction, and retention.

Overview

21
21
years of professional experience

Work History

CSR - Customer Service Representative

NationsBenefits
Plantation, USA
10.2024 - Current
  • Delivered customer service in fast-paced call center environment.
  • Assisted members through thorough explanations of benefit options.
  • Activated supplemental insurance benefits for eligible members.
  • Processed member orders efficiently and accurately.
  • Addressed inquiries regarding coverage details with clarity.
  • Maintained detailed records within encrypted databases to ensure data security.

House Manager & Personal Assistant

Chernetsky Residence
Boca Raton, USA
09.2023 - Current
  • Coordinated all aspects of two-bedroom Airbnb operations for optimal guest experiences.
  • Scheduled business and personal calendars to ensure effective time management.
  • Planned travel itineraries, optimizing routes and accommodations for efficiency.
  • Managed household budget, tracking expenses and maintaining financial records.
  • Processed invoices and monthly expenses to ensure timely payments.
  • Collaborated with vendors for maintenance and service needs.
  • Executed event planning for both business functions and personal gatherings.
  • Supervised household staff while overseeing daily care for dog, including meal preparation and grocery shopping.

Personal Administrative Assistant

Private Residence
Davie, USA
12.2022 - 07.2023
  • Managed daily operations and bookings for in-law Airbnb unit efficiently.
  • Oversaw administrative tasks for design business to ensure smooth workflow.
  • Coordinated business and personal calendars to optimize scheduling.
  • Facilitated communication and correspondence with clients and vendors.
  • Conducted thorough research for diverse projects to support decision-making.
  • Planned and booked all travel arrangements, ensuring cost-effectiveness.
  • Developed household budget and managed invoice payments effectively.
  • Organized events for both business and personal needs.

Owner and Operator

Clean Canvas More Art
New York, USA
01.2005 - 06.2020
  • Established and branded two successful tattoo removal studios.
  • Cultivated positive, long-term client relationships, creating customer loyalty and retention.
  • Interviews, hiring, and training of all staff to ensured the best service.
  • Developed and implemented volunteer program with local beauty schools.
  • Executed grassroots marketing campaigns to boost visibility and engagement.
  • Sold hundreds of tattoo removal packages, driving revenue growth.
  • Conducted educational laser classes for industry professionals.
  • Maintained universal precautions and sterilization protocols for safety.

Education

Bachelor's degree - Communications, Conflict Resolution

San Francisco State University
San Francisco, CA
06.1994

Skills

  • Customer service and support
  • Conflict resolution
  • Relationship management
  • Event planning and coordination
  • Time management
  • Effective communication
  • Problem solving
  • Attention to detail
  • Call center operations
  • CRM software proficiency
  • Multitasking and organization
  • Research skills
  • Assertiveness

Languages

English

Timeline

CSR - Customer Service Representative

NationsBenefits
10.2024 - Current

House Manager & Personal Assistant

Chernetsky Residence
09.2023 - Current

Personal Administrative Assistant

Private Residence
12.2022 - 07.2023

Owner and Operator

Clean Canvas More Art
01.2005 - 06.2020

Bachelor's degree - Communications, Conflict Resolution

San Francisco State University

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