Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper

Bethany Clark

Southgate,Michigan

Summary

Ability to quickly adapt to new technologies and leverage their advantages immediately. Strong written and verbal communication skills. CRM use and knowledge (SalesForce, Legacy).The ability to work collaboratively with others. Call center and work-from-home experience and skills. Multi-tasking and Time Management Automated billing and payment processing. Leadership and managing a team of 10-15 people. Computer skills like MS Office, Excel, and Powerpoint knowledge and use. Can Type 50+ wpm. Call center and work-from-home experience. Multi-tasking and Time Management. Automated billing and payment processing. Troubleshooting and Work-Flow Development Video Editing. Electronic Medical Records(EMR) experience. I look to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Senior Validation Engineer/Subject Matter

Taskus
10.2022 - 05.2023
  • Expert for Autonomous Driving Vehicles(Waymo)
  • Ensuring the safety of passengers that use the client’s transportation service
  • Working with artificial intelligence for self driving cars to identify and correct any issues
  • Accurately and promptly escalating problems with the fleet to engineers and other support team members
  • Collaborating with other teams to ensure all vehicles in the fleet are operating and working as intended
  • Coaching, teaching, and supervising a team with 15-20 people under the supervision of a team lead
  • Observing and responding to 10-12 different chat groups to ensure optimal fleet operations
  • Software deployment, real-time data analysis, simulated situations, and quality assurance
  • Responsible to assist in diagnosing and resolving failures for software and hardware in the self-driving fleet
  • Identify and escalate priority issues such as network disconnections, software bugs, and stranding of the client’s fleet
  • Identified and tracked software defects and supported developers in resolving problems by completing additional tests.
  • Fixed identified issues to improve workflows.
  • Worked closely with different departments to develop innovative solutions to functionality issues.
  • Optimized test cases to maximize success of manual software testing.
  • Participated in available trainings to improve software knowledge.
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.
  • Documented integration issues and vulnerabilities and outlined improvement recommendations.
  • Communicated risks associated with test execution and took mitigating action when necessary.
  • Directed teams completing regression tests to support successful product development stages.
  • Collaborated with product owners to stay current on intended functionality.
  • Investigated causes of non-conforming software.
  • Collaborated on Standard Operating Procedure (SOP) development, incorporating input from Engineering team to reduce liability and enhance successful deployments.
  • Analyzed pre-release software titles for compliance with User Requirement Specifications (URS), referring any deficits to appropriate personnel.
  • Authored validation protocols for Autonomous Driving systems, verifying compliance with internal policies and external safety requirements such as Quality Assurance.
  • Documenting all information according to standard operating procedures.

Technical Support Representative

Taskus
05.2021 - 10.2022
  • I served as the first point of contact for owning and solving customer issues from start to finish
  • Helped to guide customers (via phone, chat, or email) when they encountered problems while using the client's autonomous driving service and delivered fast customized solutions
  • Created support tickets in order to provide the fastest and easiest resolution
  • Researched and resolved issues reported by the client via phone, email, and chat support
  • Documented all information regarding customer interaction according to standard operating procedures
  • Contributed to Knowledge Base via technical and process support documentation
  • Delivered timely, accurate and professional customer service to all customers by e-mail, and/or chat
  • Demonstrated skill using the Microsoft Office suite,and Excel.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded to Waymo Driver's technical support needs.
  • Monitored systems in operation and quickly troubleshot errors.
  • Researched product and issue resolution tactics to address customer concerns.
  • Assisted with updating technical support best practices for use by team.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Monitored system performance to identify potential issues.
  • Configured and tested new software and hardware.
  • Offered assistance in implementing and developing training programs.
  • Tested new software and hardware prior to deployment.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

Restaurant Server

The Hungarian Rhapsody
05.2021 - 06.2022
  • Maintaining customer satisfaction and retention through excellent customer service skills and maintaining standards of fine dining restaurants.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Validation Engineer/Fleet Support Specialist

Taskus
05.2020 - 05.2021
  • Ensuring the safety of passengers that use client’s transportation service
  • Performing data and research functions
  • Working with artificial intelligence for self-driving cars to identify and correct any issues
  • Providing support through known basic troubleshooting techniques
  • Looking at multiple computer screens at once, intelligently identifying what is showing on the screens, and quickly adjusting as needed
  • Answering requests sent from the car to the Fleet Support agent to assist the car in making maneuvers, learning more about any changes in the environment and properly obeying traffic laws or signs
  • Being able to meet and exceed KPIs (Key Performance Indicators)
  • Trained and assisted staff in validation techniques, methods and testing processes.
  • Analyzed pre-release software titles for compliance with User Requirement Specifications (URS), referring any deficits to appropriate personnel.
  • Collaborated on Standard Operating Procedure (SOP) development, incorporating input from Waymo Engineering team to reduce liability and enhance successful deployments.
  • Identified causes of equipment failures and made suggestions for issue resolution.
  • Monitored and reported on test results and performance data to identify areas of opportunity for improvement.
  • Worked with stakeholders and team members on quality assurance efforts for hardware components.

Manager

The Big Salad
06.2019 - 03.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Customer Service Representative

Comcast
02.2017 - 01.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Sought ways to improve processes and services provided.

Machine Assistant

Quad Graphics
02.2014 - 12.2016
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Replenished materials and supplies as needed to maintain production.
  • Maintained equipment performance by lubricating and cleaning components.
  • Worked correctly and safely with range of different materials and components.
  • Set up and broke down production equipment based on job specifications.
  • Followed strict quality control processes and procedures to meet high standards.
  • Assisted production team by restocking supplies, cleaning areas and maintaining machinery.
  • Maintained and organized material and product inventory.
  • Moved materials and products to established locations using forklifts.
  • Performed quality checks on products at end of assembly.
  • Operated wide range of industrial machinery to aid in production processes.
  • Packaged finished goods for shipment and loaded onto waiting trucks.
  • Measured, weighed and examined products to check conformance with specifications.
  • Moved items from station to station using conveyors, hoists and material handling equipment.
  • Unloaded finished products from machines and loaded onto carts or conveyor.
  • Moved assembled components or finished parts to storage for future processing or shipment.
  • Placed raw materials into manufacturing machines to aid in assembly process.

Customer Service and Sales Representative

Future Vision
06.2011 - 04.2013
  • Provided sales and technical help to customers for satelite and cable internet
  • Cold calling and In bound calls
  • Communicated with customers via phone, chat, and e-mail
  • To sell new/upgrade cable products Utilizes sales offers and techniques to ensure long-term retention of customers and services
  • Completed orders for cable or satelite services through order entry system.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Increased revenue with strategic upselling of products and services to existing customers.
  • Logged customer data into company CRM system to foster strong account management and rapport.
  • Set and achieved company defined sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Recorded accurate and efficient records in customer database.
  • Stayed current on company offerings and industry trends.

Registered Nurse

Covenant Healthcare
09.2002 - 10.2010
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Managed care from admission to discharge.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Implemented medication and IV administration, catheter insertion, and airway management.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
  • Organized and managed care of patients undergoing various therapies and procedures.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
  • Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
  • Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
  • Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
  • Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
  • Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
  • Orchestrated quality-driven, cost-effective care in high-volume trauma setting.

Education

Some College (No Degree) - Social Work

Saginaw Valley State University
Bay City, MI

H.S Diploma -

Merrill High School
Merrill
06.2001

Associate of Applied Science - Nursing

Delta Community College
University Center, MI
12.2006

Certified Nurse Assistant, Rueben Daniels Academy - undefined

2002

Skills

  • Quality Assurance
  • Quality Assurance Policies
  • Health Information Policy and Procedure Development
  • Continuous Improvements
  • Validation Protocols
  • Team Collaboration
  • Document Organization
  • Problem Resolution
  • Best Practices and Tools
  • Diagnostic Software
  • System Integration Testing
  • Performance Improvement
  • Risk Assessment
  • Testing Coordination
  • Customer Satisfaction
  • Production Work
  • Bug Report Oversight

Timeline

Senior Validation Engineer/Subject Matter

Taskus
10.2022 - 05.2023

Technical Support Representative

Taskus
05.2021 - 10.2022

Restaurant Server

The Hungarian Rhapsody
05.2021 - 06.2022

Validation Engineer/Fleet Support Specialist

Taskus
05.2020 - 05.2021

Manager

The Big Salad
06.2019 - 03.2020

Customer Service Representative

Comcast
02.2017 - 01.2019

Machine Assistant

Quad Graphics
02.2014 - 12.2016

Customer Service and Sales Representative

Future Vision
06.2011 - 04.2013

Registered Nurse

Covenant Healthcare
09.2002 - 10.2010

Some College (No Degree) - Social Work

Saginaw Valley State University

H.S Diploma -

Merrill High School

Associate of Applied Science - Nursing

Delta Community College

Certified Nurse Assistant, Rueben Daniels Academy - undefined

Similar Profiles

CREATE PROFILE
Bethany Clark