Bethany Clark
Laplace,LA
Summary
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.
Overview
9
9
years of professional experience
Work History
Recruiting Compliance Specialist
Ochsner Health System
02.2022 - Current
- Builds relationships with recruiters, hiring managers, and other key stakeholders to enable and support the recruiting function
- Executes full life cycle administrative recruiting activities for all positions
- Supports organization-wide recruiting strategy and processes
- Schedules travel and interviews for select positions
- Communicates with candidates to manage onboarding events of new hires such as scheduling Employee Health visits, adjudicating background screenings, and I-9 compliance
- Verifies candidate licensure and certifications
- Provides onboarding status updates to new hires and recruiters
- Inputs new hire data in a timely and accurate manner
- Ensures a satisfactory candidate experience to new hires
- Manages invoices
- Performs other duties as assigned
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
Customer Experience Representative
Children’s Hospital of New Orleans
02.2024 - 03.2025
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
- Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing productsservices.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapportbuilding.
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
IS Support Specialist/Chat Specialist
Ochsner Health System
06.2020 - 02.2022
- Provides excellent customer service and assists in problem resolution support
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Provides remote and on-site technical support
- Maintains in-depth knowledge of Service Desk
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Organized, sorted, and checked input data against original documents.
Call Center Representative
Sleep Number
08.2017 - 06.2020
- Managing substantial amounts of inbound and outbound calls in a timely manner
- Identifying customer's needs, clarify information, research every issue and providing solutions
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in a database in a comprehensible way
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Store Manager
Easy Money
11.2015 - 08.2017
- Managed all customer relations issues in a gracious manner
- File and Organized Customer's Folders
- Locate and notify customers of delinquent accounts
- Receiving payments and posting amount to customer's accounts
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Performing Clerical Duties
- Assist potential borrowers by explaining the loan the process
Education
Bachelor of Science - Business Management-Human Resources Development
Herzing University
New Orleans, LA08-2019
Skills
- Data entry
- Attention to detail
- Data accuracy
- Time management
- Microsoft Word
- Technical troubleshooting
- Remote support
- Customer service expert
- Active listening
- Microsoft outlook
- Issue troubleshooting
Timeline
Customer Experience Representative
Children’s Hospital of New Orleans
02.2024 - 03.2025
Recruiting Compliance Specialist
Ochsner Health System
02.2022 - Current
IS Support Specialist/Chat Specialist
Ochsner Health System
06.2020 - 02.2022
Call Center Representative
Sleep Number
08.2017 - 06.2020
Store Manager
Easy Money
11.2015 - 08.2017
Bachelor of Science - Business Management-Human Resources Development
Herzing University
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