Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bethany Clark

Madison

Summary

Professional hard-working employee equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple high priority tasks while remaining calm and making quick, informed decisions .

Overview

13
13
years of professional experience

Work History

General Manager

FE Stores Inc.
05.2020 - Current
  • Managed budget implementations, employee reviews, training, hiring, and scheduling.
  • Managed a diverse team, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Guest Service Department Manager

McDonalds Johnstone Inc.
01.2020 - 07.2020


  • Mentored new team members in department procedures, emphasizing superior guest service skills and company values.
  • Addressed escalated guest issues professionally and empathetically, defusing tense situations and recovering customer trust.
  • Optimized employee productivity by analyzing occupancy trends and adjusting staffing levels accordingly.
  • Enhanced customer loyalty by providing personalized service, anticipating needs, and resolving issues swiftly.
  • Ensured smooth interdepartmental coordination during peak periods or unexpected emergencies for uninterrupted services.
  • Investigated guest challenges and sources of dissatisfaction to offer timely and efficient resolution.


Lead Sales Associate

Rocky's
12.2018 - 10.2019
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Delivered excellent customer service for repeat business and referrals.
  • Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
  • Contributed towards improving overall store atmosphere by maintaining a clean and organized work environment.

Shift Lead Manager

McDonalds Prado Inc
01.2016 - 09.2018
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.

People Department Manager

McDonalds Marbec Inc.
09.2012 - 12.2015
  • Developed comprehensive recruitment strategies, resulting in a diverse and skilled workforce.
  • Enhanced diversity initiatives within the organization, fostering an inclusive workplace culture.
  • Led strategic planning efforts for departmental goals, aligning objectives with organizational mission and vision.
  • Reduced time-to-hire metrics through implementation of efficient interview scheduling procedures.
  • Facilitated onboarding sessions and on-the-job training for new hires support and position knowledge and skillset.

Education

High School Diploma -

South Sumter High School
Bushnell, FL
05-2011

Skills

  • Skilled in resolving problems through prioritization
  • Detail-oriented approach
  • Team player
  • Efficient multi-tasker
  • Verbal and written communication
  • Meet objectives by established deadlines
  • Exceptional interpersonal communication
  • Active listening
  • Sound judgment
  • Maintains composure under pressure
  • Data verification and input

Timeline

General Manager

FE Stores Inc.
05.2020 - Current

Guest Service Department Manager

McDonalds Johnstone Inc.
01.2020 - 07.2020

Lead Sales Associate

Rocky's
12.2018 - 10.2019

Shift Lead Manager

McDonalds Prado Inc
01.2016 - 09.2018

People Department Manager

McDonalds Marbec Inc.
09.2012 - 12.2015

High School Diploma -

South Sumter High School

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