Bethany Clarke
Whitehouse
Summary
Medical Office Management major with a degree program specific to medical office, communication and management preparation. Experience in leading a team and training employees on procedures and expectations in a business office. Professional with six years of medical office employment. Experience using Epic EMR Software.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Personal Trainer and Coach
Rise Rx Fitness
07.2021 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
Personal Trainer and Coach
Orangetheory Fitness
03.2020 - 08.2021
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
- Demonstrated proper technique for exercises to avoid injuries.
Assistant Manager and Group Fitness Team Lead
360 Fitness
10.2016 - 03.2020
- Led training initiatives, enhancing employee skills and confidence.
- Cultivated cohesive team environment by providing clear direction and support.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Established open lines of communication with team for feedback and suggestions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new Group Fitness Instructors and Kids Club staff.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Patient Service Representative
Women's Center for Health
07.2008 - 10.2010
- Operated scheduling software to coordinate patient appointments, optimizing daily workflow and minimizing wait times.
- Exhibited empathy and active listening during patient interactions, enhancing patient satisfaction and trust.
- Assisted patients with registration processes, verifying personal information and insurance details.
- Converted paper charts to EMR.
- Superuser for EMR.
- Handled patient inquiries regarding services and billing, providing clear and accurate information.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
Education
Associate of Applied Science - Medical Office Management
Tyler Junior College
Tyler05-2019
Skills
- Strong work ethic
- Effective multitasking
- Conflict resolution
- Professional telephone etiquette
- Patient scheduling management
- Patient demographics
- Attention to detail
- Medical practice operations
- Patient check-in
- Team leadership
- Computer software proficiency
- Attention to detail focus
- Medical records administration
- Insurance verification proficiency
- EMR software
- Effective communication techniques
- Team supervision
- Schedule creation
- Team leadership and motivation
- Staff recruitment and training
- Performance evaluation experience
- HIPAA regulations
Certification
NASM Certified Personal Trainer
Buti Yoga/Advanced Buti Yoga Certifications
Piloxing Barre Certification
CPR/AED Certified
Timeline
Personal Trainer and Coach
Rise Rx Fitness
07.2021 - Current
Personal Trainer and Coach
Orangetheory Fitness
03.2020 - 08.2021
Assistant Manager and Group Fitness Team Lead
360 Fitness
10.2016 - 03.2020
Patient Service Representative
Women's Center for Health
07.2008 - 10.2010
Associate of Applied Science - Medical Office Management
Tyler Junior College
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