Summary
Overview
Work History
Education
Skills
Timeline
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Bethany Cordova

Albuquerque,NM

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at customer service, listening to requests and communication. Positive and upbeat attitude, goal oriented, hardworking, creative, energetic, and reliable. Strong relationship-building abilities. Possessing a strong visual sense and creative imagination.

Overview

5
5
years of professional experience

Work History

Makeup Artist

Ulta Salon And Cosmetics
11.2022 - 01.2023
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Increased customer loyalty through exceptional service and tailored makeup applications.
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
  • Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.

Head Barista

Los Poblanos
02.2021 - 10.2022
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Increased sales through effective upselling techniques and recommending appropriate menu items.
  • Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
  • Streamlined operations by creating efficient work schedules for barista team members.
  • Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
  • Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
  • Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
  • Ensured compliance with health code regulations by maintaining strict cleaning protocols within the caf.
  • Contributed to a positive workplace culture by resolving conflicts between team members professionally and efficiently.
  • Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
  • Kept up-to-date with industry trends through continual professional development opportunities such as workshops, seminars, and conferences.
  • Assisted in marketing strategies that resulted in increased foot traffic during slower periods of business operation.
  • Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Barista

Grinding Gears Coffee Shop
02.2018 - 03.2020
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Education

Associate of Arts - Fine Arts

Central New Mexico Community College
Albuquerque, NM
01.2025

Certified MUA - Film/tv, SFX, Bridal, Glam

Southwest Makeup Institute
Albuquerque, NM
05.2021

Skills

  • Film and television makeup
  • Exceptional customer service
  • Brand representation
  • Sanitation Practices
  • Product Demonstration
  • Color theory understanding
  • Client consultation
  • Sales proficiency
  • Social Media Promotion
  • Adaptability to Change
  • Menu Memorization
  • Cash Handling
  • Coffee expertise
  • Beverage Preparation
  • Latte art
  • Computer Proficiency
  • Adaptability and Flexibility
  • Relationship Building
  • Decision-Making
  • Reliability
  • Active Listening
  • Problem-solving abilities
  • Effective Communication
  • Written Communication
  • Conflict Resolution

Timeline

Makeup Artist

Ulta Salon And Cosmetics
11.2022 - 01.2023

Head Barista

Los Poblanos
02.2021 - 10.2022

Barista

Grinding Gears Coffee Shop
02.2018 - 03.2020

Associate of Arts - Fine Arts

Central New Mexico Community College

Certified MUA - Film/tv, SFX, Bridal, Glam

Southwest Makeup Institute

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Bethany Cordova