Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bethany Courtney

Bartow

Summary

Dynamic Office Manager with a proven track record at Mid-State Renovations, excelling in customer service and organizational skills. Enhanced team productivity through effective task delegation and meticulous financial tracking, achieving timely project completions. Recognized for optimizing scheduling and fostering strong vendor relationships, driving operational efficiency and client satisfaction.

Overview

14
14
years of professional experience

Work History

Office Manager/Owner

Mid-State Renovations
09.2021 - Current
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed office operations, ensuring efficient workflow and timely completion of projects.
  • Oversaw scheduling and coordination of contractors and subcontractors for renovation projects.
  • Developed and maintained filing systems, promoting organization and easy access to documents.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Met project deadlines.
  • Analyzed performance metrics to identify trends and support strategic decision-making.
  • Oversaw financial transactions, maintaining accurate records of expenses and budgets.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Office Administrator

AllWays Construction
01.2015 - 03.2020
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Supervised front office operations, ensuring seamless guest experiences and efficient service delivery.
  • Managed staff schedules, optimizing workforce allocation to meet peak demand periods effectively.
  • Coordinated with subcontractors and suppliers to streamline operations and enhance workflow efficiency.
  • Developed and maintained comprehensive schedules.
  • Increased customer service success rates by quickly resolving issues.

Customer Service Representative

Gann Trucking
06.2011 - 12.2014
  • Answering phone calls and emails
  • Delivered exceptional customer service.
  • Collaborated with team members to improve overall efficiency.
  • Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
  • Resolved customer complaints, ensuring customer satisfaction and loyalty.
  • Work with upper management to ensure customer satisfaction.

Education

Associate of Applied Science - Business Management

Grand Canyon University
Phoenix, AZ

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Customer relations
  • Scheduling and calendar management
  • Administrative support
  • Employee supervision
  • Staff hiring
  • Financial tracking
  • Data analysis
  • Time management abilities

Timeline

Office Manager/Owner

Mid-State Renovations
09.2021 - Current

Office Administrator

AllWays Construction
01.2015 - 03.2020

Customer Service Representative

Gann Trucking
06.2011 - 12.2014

Associate of Applied Science - Business Management

Grand Canyon University

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