Bethany Derda
Renton,WA
Summary
Versatile and results-driven professional with experience at Samson Tug and Barge, adept in workflow and route planning. Excelled in fostering collaborative environments and enhancing operational efficiency, achieving increased on-time deliveries. Skilled in DOT compliance and promoting safety, demonstrating strong leadership and negotiation abilities.
Experienced with coordinating and managing dispatch operations. Utilizes strong organizational skills and strategic planning to streamline processes and enhance efficiency. Track record of effective communication and problem-solving, ensuring timely and reliable service delivery.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Dispatch Manager
Samson Tug and Barge
05.2014 - Current
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Reported to management operational activities and maintained current records.
- Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
- Evaluated current operational processes to help develop, implement and improve practices.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
CNA
Bryan Healthcare and Rehabilitation
01.2001 - 01.2005
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Education
Associate of Arts - Human Services
Olympic College
Bremerton, WASkills
- Workflow planning
- Route planning
- Phone dispatch
- DOT compliance
Certification
- Transportation Worker Identification Credential (TWIC) - Transportation Security Administration.
- First Aid Certification - American Red Cross or American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing (NAC.NC.61644986)
Timeline
Dispatch Manager
Samson Tug and Barge
05.2014 - Current
CNA
Bryan Healthcare and Rehabilitation
01.2001 - 01.2005
Associate of Arts - Human Services
Olympic College
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