Bethany Devers

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Mentored and guided employees to foster proper completion of assigned duties.
• Collected, arranged, and input information into database system.
• Gathered, organized and input information into digital database.
• Supervised team members to confirm compliance with set procedures and quality requirements.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Updated account information to maintain customer records.
• Tracked customer service cases and updated service software with customer information.
• Promoted available products and services to customers during service, account management, and order calls.3

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Informed customers about special promotions and provided detailed information for various products.
• Delivered prompt service to prioritize customer needs.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Took orders, prepared meals, and collected payments.
• Collaborated with team members to complete orders.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Cleaned and maintained all areas of restaurant to promote clean image.

-Operated cash register & counted till at the end of each night.

-Provided excellent customer service

-Participated in store recovery & cleaning

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