Bethany Dilks
Laurel,DE
Summary
Patient Care Nursing Assistant supports nursing staff in treatment and care of patients by assisting with daily life activities, transportation, cleanliness and performing basic nursing procedures taught during training and certification program. Identifies individual therapeutic requirements to care for personal needs, safety and comfort of patients and promotes positive physical, social and psychological environment. Practices medical asepsis, respects dignity and privacy with patient and family and maintains objectivity during patient care.
Overview
11
11
years of professional experience
Work History
Patient Care Technician
Tidal Health Nanticoke
05.2023 - Current
- Monitored vital signs and blood sugars while reporting changes to nursing staff, ensuring timely medical interventions when necessary.
- Collected and transported specimens to prepare for lab testing.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Utilized proper body mechanics during transfers and positioning, ensuring patient safety while minimizing the risk of injury.
- Conducted regular rounds throughout assigned unit checking on the well-being of patients and promptly addressing any concerns or issues.
Senior Certified Pharmacy Technician
Walgreens
02.2013 - 08.2021
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Streamlined pharmacy operations by implementing efficient inventory management processes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
Medication Reconciliation Technician
Nanticoke Memorial Hospital
09.2017 - 03.2019
- Maintained strict confidentiality of patient information according to relevant privacy regulations such as HIPAA requirements.
- Recognized for outstanding attention to detail, ensuring accuracy and completeness of medication lists while minimizing discrepancies between different sources of information.
- Improved patient safety by accurately reviewing and verifying medication lists during admission and discharge processes.
- Provided ongoing support for continuous process improvement initiatives related to medication reconciliation practices within the organization.
- Utilized clinical knowledge to identify potential drug interactions or contraindications during the reconciliation process, ensuring optimal patient outcomes.
- Reduced medication errors by collaborating closely with healthcare teams to ensure proper medication reconciliation.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
Education
Associate of Science - Nursing
Delaware Technical And Community College - Owens
Georgetown, DE05.2024
High School Diploma -
Seaford Senior High School
Seaford, DE05.2009
Skills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- Catheter Care
- ADL support
- Feeding Assistance
- Professional Bedside Manner
- Specimen Collection
- CPR Certification
- Recording vital signs
- Empathy and Compassionate Care
- Direct Patient Care
Timeline
Patient Care Technician
Tidal Health Nanticoke
05.2023 - Current
Medication Reconciliation Technician
Nanticoke Memorial Hospital
09.2017 - 03.2019
Senior Certified Pharmacy Technician
Walgreens
02.2013 - 08.2021
Associate of Science - Nursing
Delaware Technical And Community College - Owens
High School Diploma -
Seaford Senior High School
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