Summary
Overview
Work History
Education
Skills
Timeline
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Bethany Drake

Bethany Drake

Summary

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.

Overview

7
7
years of professional experience

Work History

Customer Service Assistant

Tibbits Concessions And More
07.2019 - 02.2023
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
  • Communicated with suppliers to maintain updated information regarding status of current orders.
  • Gathered and verified data from customers to promote marketing initiatives.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Administrative Assistant

Rebecca Gonzales Law Office
01.2019 - 03.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Created weekly, monthly and quarterly expense reports.

Office Assistant

Joesph Appelt
06.2016 - 04.2018
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Utilized office management software to record and track customer information.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Edited and proofread documents for accuracy and completeness.
  • Coordinated and scheduled meetings and appointments.
  • Purchased and maintained office supplies.
  • Created and maintained detailed records of all office activities.

Education

Associate of Business Administration - Business Administration And Management

Career Point College
San Antonio, TX
05.2015

Skills

  • Recordkeeping Compliance
  • Client Rapport-Building
  • Excellent Communication Skills
  • Clerical Support
  • Inbound and Outbound Calling
  • Administrative and Office Support
  • Complex Product Knowledge
  • Spreadsheet Creation
  • Proficiency in MS Office
  • Customer Service and Assistance

Timeline

Customer Service Assistant

Tibbits Concessions And More
07.2019 - 02.2023

Administrative Assistant

Rebecca Gonzales Law Office
01.2019 - 03.2022

Office Assistant

Joesph Appelt
06.2016 - 04.2018

Associate of Business Administration - Business Administration And Management

Career Point College

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Bethany Drake