Bethany Beaty
Silver Springs,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level open position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Manufacturing Production Associate
Skyline Champion
Ocala, FL
02.2018 - 02.2019
- Inspected final products to assess compliance with quality standards and established tolerances.
- Made sure that products were produced on time and are of good quality.
- Assembled products according to changing daily work orders and specific customer needs.
- Inspected finished products for quality and adherence to customer specifications.
- Drilled floors, hung plywood, and applied [Product] to achieve production requirements.
- Collaborated with team members to meet production deadlines.
- Assembled products to meet production requirements and daily established quotas.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment. OSHA CERTIFIED
- Utilized hand tools and machinery to safely complete assembly processes.
- Inspected products and machines to maintain quality and efficiency.
- Monitored and adjusted machine settings for optimal production output.
- Observed production deadlines with timely delivery of production goals and objectives.
- Performed regular maintenance on equipment and machinery to reduce downtime.
- Organized work to meet demanding production goals.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Collaborated with other departments to optimize production workflows.
- Performed general equipment maintenance and repair to minimize downtime.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Reviewed production schedules and streamlined processes.
HR Assistant
Skyline Champion
Ocala, FL
02.2019 - 01.2023
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Oversaw and managed hiring process and assisted human resources.
- Supported coordination of benefits open enrollment activities and process.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Answered and redirected incoming phone calls for office.
- Coordinated employee training programs to improve productivity and performance.
- Responded to employee inquiries regarding benefits and other HR topics.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Participated in recruitment and selection process for new hires. Job Fairs.
- Participated in recruitment and selection process for new hires.
- Updated and maintained employee attendance records.
- Compiled employee records from individual departments to maintain central files.
- Tracked various statistics and kept detailed records to support human resources department.
- Helped employees register for benefits programs using online portals.
- Created job descriptions on boards for vacant jobs.
- Aided staff with employee performance review paperwork and documentation.
- Participated in job fairs to recruit new talent.
- Converted employee status from temporary to permanent.
Customer Service Associate
Kentucky Fried Chicken
Ocala, FL
09.2021 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
GED -
Tallahasse
Tallahassee, FL09.2014
Skills
- Customer Service
- Quality Assurance
- Customer Relationship Management
- Presenting Solutions
- Customer Service and Assistance
- Inbound and Outbound Calling
- Corrective Actions
- Guest Services
- Verbal Communication
- Safe Work Practices
- Administrative and Office Support
- Livechat Messaging
- Selling Skills
- Clerical Support
- Speaking Clearly
- Reading Comprehension
- Customer Data Confidentiality
- Document and Records Management
Timeline
Customer Service Associate
Kentucky Fried Chicken
09.2021 - 01.2023
HR Assistant
Skyline Champion
02.2019 - 01.2023
Manufacturing Production Associate
Skyline Champion
02.2018 - 02.2019
GED -
Tallahasse