Bethany Dunn
Milan,IN
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Conscientious Healthcare professional offering over 15 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Medical Assistant
High Point Health Physician Partners, OB/Gyn
Lawrenceburg, IN
09.2018 - 04.2019
- Conducted patient check-in and check-out
- Answer multiple line phones
- Collect co-pay and payments on accounts
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained client medical history, medication information, symptoms, and allergies
- Performed medical records management, including filing, organizing and scanning documents
- Collected and document patient vital signs such as blood pressure and weight
- Called and faxed pharmacies to submit prescriptions and refills
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Verified patient insurance coverage and collected required co-payments
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Prepared lab specimens for diagnostic evaluation
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Assistant
Margaret Mary Health
Batesville, IN
05.2017 - 09.2018
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis
- Obtained certification for Urine Drug Screen Collector
- Obtained certification for Breath Alcohol Testing
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly
- Sanitized, restocked, and organized exam rooms and medical equipment
- Obtained client medical history, medication information, symptoms, and allergies
- Performed medical records management, including filing, organizing and scanning documents
- Collected and documented patient medical information such as blood pressure and weight
- Performed hair follicle samples for drug testing as well as E-Screen drug testing per company protocols
- Assist with vaccination schedules & perform ordered vaccinations
- Taught patients about medications, procedures, and care plan instructions
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Verified patient insurance coverage and collected required co-payments
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Dearborn County Hospital Physician Partners
Lawrenceburg, IN
04.2016 - 05.2017
- Conducted patient check-in and check-out
- Answer multiple line phones
- Collect co-pay and payments on accounts
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained client medical history, medication information, symptoms, and allergies
- Performed medical records management, including filing, organizing and scanning documents
- Collected and document patient vital signs such as blood pressure and weight
- Called and faxed pharmacies to submit prescriptions and refills
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Prepared lab specimens for diagnostic evaluation
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly
- Sanitized, restocked, and organized exam rooms and medical equipment
- Collected and documented patient medical information such as blood pressure and weight
- Documented vital signs and health history for patients in clinic and hospital environments
- Taught patients about medications, procedures, and care plan instructions
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Completed EKGs and other tests based on patient presentation in office
- Oriented and trained new staff on proper procedures and policies
- Measured patient pulse oximetry
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Office Leader
Dearborn County Hospital Physician Partners
Lawrenceburg, IN
01.2014 - 04.2016
- Improved office efficiency by streamlining processes and implementing new organizational systems
- Managed daily operations for optimal productivity and staff satisfaction
- Reduced overhead costs with thorough budget analysis and strategic financial planning
- Enhanced team collaboration, employing effective communication strategies and tools
- Supervised office staff, providing guidance, training, and performance evaluations for continuous improvement
- Optimized space utilization by implementing creative workspace designs and layouts
- Collaborated with IT professionals to upgrade technology infrastructure, boosting overall office productivity
- Maintained high levels of customer satisfaction by addressing inquiries promptly and professionally
- Assessed employee skillsets continuously, providing tailored professional development opportunities as needed
- Established a welcoming atmosphere for visitors by maintaining a clean, organized reception area with friendly staff interactions
- Upheld strict confidentiality standards when managing sensitive information or documents related to company operations or personnel matters
- Oversaw inventory management processes, ensuring adequate supplies were always available while minimizing wasteful spending
- Maintained computer and physical filing systems
- Created, maintained and updated filing systems for paper and electronic documents
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Managed office operations while scheduling appointments for department managers
- Collected payments on accounts
- Made end of day deposits
- Performed all Medical Assistant duties in addition to the above.
Medical Assistant
Dearborn County Hospital Physician Partners
Lawrenceburg, IN
02.2012 - 01.2014
- Conducted patient check-in and check-out
- Answer multiple line phones
- Collect co-pay and payments on accounts
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained client medical history, medication information, symptoms, and allergies
- Performed medical records management, including filing, organizing and scanning documents
- Collected and document patient vital signs such as blood pressure and weight
- Called and faxed pharmacies to submit prescriptions and refills
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Verified patient insurance coverage and collected required co-payments
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Prepared lab specimens for diagnostic evaluation
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly
- Sanitized, restocked, and organized exam rooms and medical equipment
- Collected and documented patient medical information such as blood pressure and weight
- Documented vital signs and health history for patients in clinic and hospital environments
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Taught patients about medications, procedures, and care plan instructions
- Completed clinical procedures and gathered patient data for interpretation by physician
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Completed EKGs and other tests based on patient presentation in office
- Oriented and trained new staff on proper procedures and policies
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Measured patient pulse oximetry
- Helped improve patient outcomes by educating and advising on relevant treatments and care
- Measured patient spirometry.
Medical Assistant
Partners In Health
Lawrenceburg, IN
03.2006 - 10.2008
- Conducted patient check-in and check-out
- Answer multiple line phones
- Collect co-pay and payments on accounts
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained client medical history, medication information, symptoms, and allergies
- Performed medical records management, including filing, organizing and scanning documents
- Collected and document patient vital signs such as blood pressure and weight
- Called and faxed pharmacies to submit prescriptions and refills
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Verified patient insurance coverage and collected required co-payments
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Prepared lab specimens for diagnostic evaluation
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Measured patient pulse oximetry
- Helped improve patient outcomes by educating and advising on relevant treatments and care
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Education
Medical Assistant Certification Medical Assistant -
Ross Medical Education Center
08.2004
Skills
- Patient-Focused Care
- Procedure Assistance
- Medical Office Administration
- Phlebotomy
- Medical Terminology
- Data Entry
- HIPAA Compliance
- Patient Scheduling
- CPR
- Lab Equipment Operation
- Inventory Management
Timeline
Medical Assistant
High Point Health Physician Partners, OB/Gyn
09.2018 - 04.2019
Medical Assistant
Margaret Mary Health
05.2017 - 09.2018
Medical Assistant
Dearborn County Hospital Physician Partners
04.2016 - 05.2017
Office Leader
Dearborn County Hospital Physician Partners
01.2014 - 04.2016
Medical Assistant
Dearborn County Hospital Physician Partners
02.2012 - 01.2014
Medical Assistant
Partners In Health
03.2006 - 10.2008
Medical Assistant Certification Medical Assistant -
Ross Medical Education Center
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