Bethany Dunn
Dallas,TX
Summary
Active bookseller with 4 years of experience maximizing positive interactions through team coordination and product organization. Proactive in communicating with clients to understand need and provide researched solutions. Excited to bring exceptional customer service skills to the Richardson Animal Services organization.
Overview
8
8
years of professional experience
Work History
Bookseller
Half Price Books
Dallas, TX
09.2021 - Current
- Researches customer needs and keeps up to date with the newest releases for current product recommendations.
- Deploys problem-solving and analytical skills to track customer orders, search titles, relay condition details, and fulfill e-commerce orders.
- Achieved renovation goals by prioritizing shelving duties with team members and coordinating layouts with management.
- Collaborates with the e-commerce team to assess all daily tasks and develop a checklist that organizes over 300 orders.
- Identifies the newest promotional deals and local events to increase customers' return rates.
Barista
Starbucks
Garland, TX
09.2020 - 09.2021
- Contributed to the morning crew's efficient movement through lines by communicating over headsets and handwritten notes to deliver orders.
- Maintained regular, consistent attendance, and punctuality.
- Elevated customer loyalty through strong communication to resolve customer problems, and promote seasonal sales.
- Accomplished routine maintenance duties, such as restocking food and disinfecting store counters.
Resident Assistant
Pratt Institute
Brooklyn, NY
02.2017 - 05.2020
- Facilitated floor meetings to discuss concerns, review complaints, and convey campus information.
- Coordinated up to six events per year in collaboration with other resident assistant staff.
- Managed budget planning and conducted post-event evaluations with attending students.
- Processed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports using Microsoft Excel and Word.
- Oversaw a community outreach event on campus by organizing a seminar with a local educator, a nearby national health branch, and on-campus health resources.
Education
BACHELOR OF FINE ARTS -
Pratt Institute
Brooklyn, NY05.2020
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Slack
- WorkJam
- Zoom
- Multitasking capacity
- Strong communication and interpersonal skills
Websites
Timeline
Bookseller
Half Price Books
09.2021 - Current
Barista
Starbucks
09.2020 - 09.2021
Resident Assistant
Pratt Institute
02.2017 - 05.2020
BACHELOR OF FINE ARTS -
Pratt Institute
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