Bethany Dutton
Bath,ME
Summary
Proven leader in hospitality management, notably at Byrnes Irish Pub, where innovative marketing campaigns significantly enhanced the establishment's reputation. Expert in creative mixology and customer service, I excel in fostering team environments that prioritize cleanliness and efficiency. My strategies in waste reduction and engaging personality have consistently improved customer satisfaction and operational productivity.
Overview
20
20
years of professional experience
Work History
Bartender Shift Manager
JR Maxwells, Boat Builders Pub
09.2019 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
Restaurant Manager
Byrnes Irish Pub
06.2014 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
Managing Bartender
Riverside Bar and Grill
04.2004 - 10.2013
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
- Maintained detailed knowledge of current industry trends in mixology techniques, spirits selections, and customer preferences to provide informed recommendations for guests seeking guidance on drink choices.
- Mentored junior staff members, fostering a positive work environment and promoting professional growth.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Clerical Worker
Bath Electrical Services
04.2004 - 02.2006
- Completed clerical tasks such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
- Improved office efficiency by streamlining filing systems and organizing document storage.
- Reduced errors in data entry tasks by implementing a thorough proofreading process before submitting documents.
- Assisted with financial management, tracking expenses and creating budget reports for department heads.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited and proofread documents for accuracy and completeness.
Education
Associate of Arts - Drama
Dean College
Franklin, MA06.2003
Skills
Cleanliness standards
POS System Operation
Creative Mixology
Waste Reduction
Health and safety
Employee Coaching
Customer Service
Cash Register Operation
Organizational ability
Suggestive Selling
Outgoing Personality
Engaging personality
Handling Difficult Customers
Traveling, The Arts, Off Roading, Boating, Poetry, Reading, Music
I've always have enjoyed every aspect if the arts which has since inspired my desire to travel and see the places i have read about. I traveled to France to visit Monets garden in Giverny and most of the places he painted. This trip was inspired by a book my mother read to me as a little girl. I also have just returned from an adventure to Prince Edward Island inspired by another book i love. Thus the "Bucket List" travel list was born, and I hope to continue for the rest of my life.
My favorite artists include Monet, Maxfeild Parish and John Willaim Waterhouse. Favorite Authors include Willaiam Shakespeare, Jane Austin and J.K. Rowling. Favorite musical artists include Mozart, Sarah Brightman and the man himself, Rob Zombie.
I love speed and being on the water. I've had boats my entire life, and enjoy skiing in the winter. I also love disappearing into the woods on my fourwheeler.
I enjoy people as well. I love being social, and interacting with people from different cultures, broadening my horizons and knowledge.
Timeline
Bartender Shift Manager
JR Maxwells, Boat Builders Pub
09.2019 - Current
Restaurant Manager
Byrnes Irish Pub
06.2014 - Current
Managing Bartender
Riverside Bar and Grill
04.2004 - 10.2013
Clerical Worker
Bath Electrical Services
04.2004 - 02.2006
Associate of Arts - Drama
Dean College
Similar Profiles
Samuel McGallagherSamuel McGallagher
First Class Outfitter at Master Boat BuildersFirst Class Outfitter at Master Boat Builders
Chandler RiceChandler Rice
Outfitter at Master Boat BuildersOutfitter at Master Boat Builders
Timothy StallworthTimothy Stallworth
Welder at Master Boat BuildersWelder at Master Boat Builders