Bethany Earls
517 Hideaway Lane East ,TX
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender
Hide-A-Way Lake Club
09.2020 - Current
- Responsible for opening and closing building when no General Manager is on duty
- Ensuring work space is neat, clean and restocked to standard, before, throughout and after each shift
- Greeting guests and always making them feel welcomed
- Reciting the daily specials and upselling/ being knowledgeable on every food and drink item on the menu
- Coming up with daily or weekly cocktail specials
- Working with POS systems and training new employee's on POS systems
- Providing the best customer experience possible during peak hours while mixing and serving drinks or serving food
- Handling guest's complaints, ensuring the best costumer experience
- Signing off on all server check-lists for end of shift duties to ensure they are all completed to standard
- Assisting GM or Bar Manager with inventory
- When GM not available, handling employee conflict, communicating issues that arise during shifts and offering solutions when low staffed or there is a lack of efficiency
- When no GM is present, responsible deescalating hostile exchange and filing reports
- Working in a timely manner while being the only bartender or in some cases server, on duty; top tier multi-tasking is expected
- I supervised two of my five years of working for Hide-Way and was an assistant manager for ten months
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Hairdresser/ Salon Assistant
Ulta Beaty
09.2022 - 05.2023
- Communicate with diverse [teams/clients], build rapport and long-term relationships, and achieve client/customer satisfaction
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Answered over 10 phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Determined appropriate hair treatments based on conditions and textures.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Organized sales area and work station to showcase products and boost sales.
- Demonstrated thorough knowledge of all salon products and services.
Kitchen Staff/ Housekeeping
JAMA Global Ministries/ Willow Wood BnB/ Son-Shine Cleaning
05.2018 - 09.2020
- Variety of duties including: janitorial services, deep cleaning, dishwashing, serving/prepping buffet food and in home housekeeping for businesses as well as personal
- Learned other teammates' work tasks to train as backup.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Self managed all of my house-keeping responsibilities and built long lasting report with clients
Server/ Hostess
Cracker Barrel
09.2014 - 01.2018
- I was employed with Cracker Barrel for 3 years while moving my way up to host trainer, then server, where I acquired a great amount of restaurant experience and in-depth training
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Retail Associate/ Cashier/ Fry Cook
Sky Ranch
09.2010 - 09.2014
- Helped customers complete purchases, locate items, and join reward programs.
- I started, here, in the customer service industry at the ripe age of fourteen and excell in satisfactory communication with guests and clients
- In my four years of working at Sky Ranch, I kept up with all the state requirements for serving children in a summer camp setting and attained all the proper licensing
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Cosmetology - Cosmetology
The Salon Professional Academy of Whitehouse
Whitehouse, TX08-2020
Skills
- Basic accounting
- Suggestive selling
- Customer service expertise
- Engaging personality
- Point of sale systems
- Anticipating guest needs
- Staff management
- Hospitality service expertise
- Service-oriented mindset
- Customer service
- Highly reliable
- Order management
Certification
- TABC & Foodhandler certified
- Awarded One Year of Completion with YWAM school and ministry
- Currently an all A college student with TJC, Tyler Texas
Timeline
Hairdresser/ Salon Assistant
Ulta Beaty
09.2022 - 05.2023
Bartender
Hide-A-Way Lake Club
09.2020 - Current
Kitchen Staff/ Housekeeping
JAMA Global Ministries/ Willow Wood BnB/ Son-Shine Cleaning
05.2018 - 09.2020
Server/ Hostess
Cracker Barrel
09.2014 - 01.2018
Retail Associate/ Cashier/ Fry Cook
Sky Ranch
09.2010 - 09.2014
Cosmetology - Cosmetology
The Salon Professional Academy of Whitehouse
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