Bethany Ervin
Baltimore,MD
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Office Manager
Consolidated Industries
06.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Operations Administrator for Quality Assurance and Check-In
Fed-Ex
10.2017 - 06.2022
- Operations Administrator for Quality Assurance Responsibilities:
- Research and correct address anomalies to ensure packages are delivered
- Communicate with customers to meet their needs
- Process return-to-shipper requests
- Process package intercepts and redirects to alternate Fed-Ex locations
- Manage daily logistics of package deliveries
- Code third-attempts and manage how they are processed
- Facilitate package pick-ups with customers
- Create appointments for customers with specific delivery needs
- Process hazmat deliveries
- Process international deliveries
- Process damaged deliveries
- Maintain records of damaged packages
- Process bring-backs from Fed-Ex delivery trucks
- Check-In Responsibilities:
- Collect scanners from drivers
- Process driver settlements
- Update EASE in FedEx system for drivers
- Update Rental Automation
- Manage Live Pickup Variance Report
- Retain and process volume of Outbound Shift
- Perform 7pm and 9pm service updates for Senior Management
- Closeout trailers and call tags
- Closeout CODs so deposits can be processed
- Closeout daily stations and EASE
- Process deposits
- Email Late Drivers list to Senior Management and P&D Management
- Closeout building at end of day for the next shift
Shift Leader
Rite-Aid Pharmacy
07.2008 - 06.2010
- Earned management trust by serving as pharmacy key holder
- Opened and closed the store
- Ensured all close-down duties were completed
- Performed money counts with cashiers and addressed discrepancies
- Answered customer questions regarding products and services
- Interacted with customers in a friendly manner
- Resolved customer complaints
- Maintained knowledge of current sales and store promotions
- Trained new employees
- Shared knowledge of pharmacy tasks and policies with new employees
- Supervised support staff during shifts worked
- Wrote weekly staff schedules
Community Manager
Maryland Management Company
12.2006 - 05.2008
- Professionally managed lease administration
- Monitored tenant move-ins and move-outs
- Promptly responded to unit emergency repair calls
- Efficiently supervised building upgrades
- Engineered and ran weekly reports
- Managed tenant accounts
- Resolved tenant grievances
- Handled all office operations including meeting with vendors and upgrading office equipment
- Performed various computer tasks
- Utilized Jenark software
Shift Leader
Blockbuster Video
09.2004 - 12.2006
- Excelled in sales
- Answered customer questions regarding products and services
- Interacted with customers in a friendly manner
- Resolved customer complaints
- Maintained knowledge of current store promotions
- Supervised support staff during shifts worked
- Managed Inventory
Education
High School Diploma -
Dundalk High School
01.2004
Skills
- Excellent skills in maintaining customer accounts
- Outstanding customer service and interpersonal skills
- Superior ability to respond to customer inquiries and resolve customer issues
- Proficient in MS Office
- Vendor engagement
- Teamwork and collaboration
- Good judgment
- Professional and courteous
- Administration and reporting
- Team bonding
- Administrative oversight
Timeline
Office Manager
Consolidated Industries
06.2022 - Current
Operations Administrator for Quality Assurance and Check-In
Fed-Ex
10.2017 - 06.2022
Shift Leader
Rite-Aid Pharmacy
07.2008 - 06.2010
Community Manager
Maryland Management Company
12.2006 - 05.2008
Shift Leader
Blockbuster Video
09.2004 - 12.2006
High School Diploma -
Dundalk High School
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