Bethany Foss
Machias,ME
Summary
Resourceful Restaurant Owner skilled in managing operations with efficiency and productivity. Successfully navigate the complexities of menu development, staff training, and customer service management to ensure seamless day-to-day operations. Possess strong leadership, problem-solving, and communication skills vital for fostering a positive dining experience and maintaining high staff morale. Excel in strategic planning and adaptability, ensuring business sustainability and growth.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Restaurant Owner/Operator
The Bluebird Ranch Family Restaurant
Machias, ME
02.1996 - 09.2023
- Monitored daily operations including customer service delivery, kitchen production levels, cash handling procedures.
- Scheduled staff shifts on a weekly basis based on expected demand levels.
- Developed relationships with suppliers in order to secure discounts on bulk orders of ingredients or supplies.
- Created budgets for food costs, staffing needs, overhead expenses, and capital investments.
- Implemented cost-reduction initiatives to improve profitability.
- Maintained detailed records of stock inventory levels in order to minimize losses due to spoilage or theft.
- Interacted closely with customers through social media platforms like Facebook and Twitter.
- Maintained accurate records of inventory levels and sales transactions.
- Negotiated contracts with vendors for food supplies, equipment purchases, catering services.
- Updated the restaurant's website regularly with new menus items or promotional offers.
- Resolved customer complaints in a timely manner while maintaining high standards of hospitality.
- Developed and implemented comprehensive marketing strategies to increase customer satisfaction and loyalty.
- Hired and trained new staff members to ensure compliance with safety regulations and operational standards.
- Identified areas of improvement in restaurant operations, staff training, menu development, pricing, and inventory management.
- Managed food preparation, guest interaction, quality control and customer relations.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Logistics CoordinatorB
Bluebird Ranch Trucking
Jonesboro, ME
04.1991 - 02.1996
- Organized and monitored the shipment of products in accordance with customer requirements.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
Pizza Shop Manager
The Cook's Shop Pizzeria
Las Vegas, NV
06.1990 - 06.1991
- Maintained high standards of customer service throughout the store.
- Scheduled staff shifts according to business needs.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Guided team to consistently achieve daily, weekly and monthly production goals.
Education
High School Diploma -
Washington Academy
East Machias, ME06-1990
Skills
- Menu development
- Food presentation
- Operational Efficiency
- Staff Management
- Health Code Compliance
- Portion Control
- Labor Cost Controls
- Financial Planning
- Customer Engagement
- Schedule Coordination
- Delivery Scheduling
- Vendor Relations
- Staff hiring
- Employee Scheduling
Certification
- Serv Safe Manager Expires June 2025
Timeline
Restaurant Owner/Operator
The Bluebird Ranch Family Restaurant
02.1996 - 09.2023
Logistics CoordinatorB
Bluebird Ranch Trucking
04.1991 - 02.1996
Pizza Shop Manager
The Cook's Shop Pizzeria
06.1990 - 06.1991
High School Diploma -
Washington Academy
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