Bethany Fruhling

• Reviewed research on educational programs and delivered custom recommendations to clients, focusing on addressing individual needs
• Established new accounts through cold calling and personal visits to potential clients.
• Followed up with clients after completed sales to assess satisfaction and resolve technical or service concerns.
• Contributed ideas and offered constructive feedback at weekly sales and training meetings.
• Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
• Managed territory budget to support development of regional and territory leads.
• Prospected and conducted face-to-face sales calls with School executives and Principals throughout assigned territory.
• Established new accounts through cold calling and personal visits to potential customers.
• Showcased product features to students and discussed technical details to overcome objections and lock in sales.
• Built and cultivated long-term quality relationships with over 35 schools by addressing needs and providing white glove customer service
• Exceeded team sales goals by 42%
• Reviewed research on educational programs and delivered custom recommendations to clients, focusing on addressing individual needs of teachers and administrators.

Professionally manage and grow Sylvan Learning Center of Hillsdale by using the strategic "Education Geographic Trade Area (GTA) Operations." This includes delivering outstanding academic experiences and successful outcomes for our students, and engaging in conferences with their parents both in-person and via virtual online video; growing enrollments and renewals; and managing operations to Sylvan standards in a hybrid (virtual and in-center) operating environment. The Center Director leads the GTA team, tracks student progress, conducts student and family conferences and academic guidance sessions, and upholds high-quality customer service. The Center Director is the “Face of Sylvan Education” and is a Brand Ambassador. Sylvan has invested in a very thorough 5 week onboarding program in which you have to pass an exam by 89% or better. I achieved a 98% on my exam.

• Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
• Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
• Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.
• Assisted with creation of marketing strategy and advertising initiatives
• Earned platinum sales award 2015-2016 for growth exceeding expectations
• Provide weekly documentation of processes, budget goals and activity to comply with regulations and company policies.
• Kept facility in compliance with all applicable standards and laws.
• Developed and implemented emergency response plans for disasters, security issues and injuries.
• Recruited and developed solid team of professionals to care for up to 50 students each day.

• To demonstrate closing strategies at Sylvan conference in Chicago, IL Consistently exceed sales and growth targets; lead sales in YTS loans Monitor and track center performance, profits, revenue, expenses, and fee collection Generate leads by creating and implementing innovative marketing and sales initiatives Recruit, hire, and manage Sylvan Hillsdale center teaching team of 15 teachers and assistant director Effectively convert 95% of inquiries to enrollment Present families with educational and financial options Demonstrate knowledge of territory by restructuring ACT and SAT test prep programs Assess student progress and adjust individual student programs as needed Conduct monthly follow-up parent conferences to ensure satisfaction and re-enrollment with all clients Establish and maintain relationships with schools and organizations on behalf of Sylvan students Manage social media accounts across multiple platforms Respond to analysis of Sylvan Hillsdale client needs Demonstrate customer service skills, organizational skills, and ability to manage multiple situations.
• Guided class discussions to encourage debate and feedback among students.
• Maintained engaging and interesting lectures by combining different media.
• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.

• Responsible for managing operating budget Planned and managed meetings and events Prepared presentations using Microsoft Office suite Organized complex travel itineraries Performed essential duties including writing reports, executive summaries, and newsletters.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Developed and delivered engaging sales presentations to convey product benefits.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
• Followed up with existing customers to provide additional support and address concerns.
• Increased overall revenue 80% from school food sales through effective salesmanship and great negotiation skills

• Created High School Admissions Department for five Eastwick campuses; interview, hire, and train staff Organized and ran Guidance Association dinners for Rockland, Bergen, Passaic, Essex, and Hudson Developed interactive classroom presentations and marketing materials to use during High School visits Conducted tours of Eastwick campuses for groups of middle and high school students Interviewed and assessed prospective students to determine all requirements were aligned with students' personality, and abilities to succeed in rigorous program.
• Served instrumental role in organizational transformation and implementation and participated in 3 successful large-scale corporate restructurings
• Facilitated academic and cognitive assessments to provide resource referrals according to individualized needs
• Conducted academic advisement services for students on reoccurring basis to maintain educational progression
• Mentored students, offering advice and support on topic selection, appropriateness and academic value
• Answered student inquiries and resolved problems related to curriculum and course prerequisites
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
• Trained new employees on proper protocols and customer service standards
• Assisted in recruiting, hiring and training of team members

• Established and maintained relationships with administrators and teachers at over 100 high schools Planned, scheduled, and presented motivational information sessions to groups of 10-300 students Initiated and conducted follow-up recruitment interviews with prospective students and families Acted as a liaison for student relationships with key departments Increased student enrollment at the Parsippany, NJ Campus by over 570% Recipient of Rookie of the Year Award, 2005 Ranked in the top 10 out of 240 High School Admissions Representatives.
• Participated in team-building activities to enhance working relationships
• Carried out day-day-day duties accurately and efficiently
• Conducted research, gathered information from multiple sources and presented results
• Proved successful working within tight deadlines and fast-paced atmosphere
• Maintained energy and enthusiasm in fast-paced environment
• Worked flexible hours; night, weekend, and holiday shifts