Summary
Overview
Work History
Education
Skills
Certification
Timeline
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BETHANY GALLEGOS

Tulare,CA

Summary

Experienced professional with a comprehensive skill set seeking a position to maximize my abilities and drive company growth. Dedicated to delivering unparalleled customer satisfaction through exceptional service. Demonstrated expertise in customer service best practices and strategies.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Food Service Foreman

Svenhards / Central California Baking Company
01.2016 - 09.2024
  • Collaborated with team members to maintain quality standards.
  • Established clear priorities and production quality standards
  • Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions
  • Checked equipment to determine if maintenance was required
  • Reworked positions and workflow based on individual abilities and production targets

Server

Marie Callender's
03.2014 - 12.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Assistant Manager/Server

Big Bubbas
10.2011 - 09.2013
  • Took necessary steps to meet customer needs and effectively resolve food or service issues
  • Resolved guest complaints promptly and professionally
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
  • Server duties: Up-sold additional menu items, beverages and desserts to increase restaurant profits
  • Served fresh, hot food with a smile in a timely manner
  • Prepared and served beverages such as coffee, tea and fountain drinks as well as bar drinks
  • Quickly and efficiently processed payments and made accurate change
  • Carefully maintained sanitation, health and safety standards in all work areas

Office Assistant

Alsup Sweet
04.2009 - 10.2011
  • Handled incoming and outgoing correspondence, including mail, email and faxes
  • Screened telephone calls and inquiries and directed them as appropriate
  • Devised and maintained office systems to efficiently deal with paper flow

Customer Service

CIGNA Health Care
08.2005 - 02.2009
  • Resolved inquiries related to policy details and addressed benefit clarifications.
  • Provided accurate and appropriate information in response to customer inquiries
  • Addressed customer service inquiries in a timely and accurate fashion
  • Gathered feedback from customers to identify and prioritize process enhancements.

Education

College of the Sequoias
Visalia, Ca

Tulare Union High School
Tulare, Ca

Diploma - Business Administration And Management

Golden State Business College
Visalia, CA
01.1998

Skills

  • Upbeat and Positive Personality
  • Work flexible hours
  • Customer Retention Strategies
  • Excellent communication and people skills
  • Understanding Customer Needs
  • Motivated
  • Courteous with Strong Service Mindset
  • Provide excellent customer service
  • Call Documentation
  • Team player
  • Fast learner
  • Hard working
  • Ability to multi-task
  • Ability to make quick decisions
  • Solve problem
  • Food Service

Certification

Cpr and first Aide

Timeline

Food Service Foreman

Svenhards / Central California Baking Company
01.2016 - 09.2024

Server

Marie Callender's
03.2014 - 12.2016

Assistant Manager/Server

Big Bubbas
10.2011 - 09.2013

Office Assistant

Alsup Sweet
04.2009 - 10.2011

Customer Service

CIGNA Health Care
08.2005 - 02.2009

College of the Sequoias

Tulare Union High School

Diploma - Business Administration And Management

Golden State Business College

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BETHANY GALLEGOS