Bethany Gardner
Mesa
Summary
Dynamic leader with a proven track record at Modern Eatery Market, enhancing team performance and customer satisfaction through effective leadership and problem resolution. Skilled in operations management and staff management, I've driven significant improvements in efficiency and profitability. My approach combines strategic relationship building with rigorous inventory control, achieving notable business growth.
Strong Knowledge of Profit and Loss Statements.
Overview
14
14
years of professional experience
Work History
General Manager
Modern Eatery Market
06.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
Lead Manager
Ojos Locos
01.2018 - 06.2021
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
- Measured team performance and reported metrics to leadership team members.
- Enhanced communication and collaboration among team members by organizing regular meetings and brainstorming sessions.
- Defined clear targets and objectives and communicated to other team members.
Lead Manager
Angry Crab Shack
12.2019 - 02.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Sr Lead Manger
Paradise Splash
12.2017 - 07.2019
- Trained and mentored new employees to maximize team performance.
- Managed budgets effectively, ensuring optimal allocation of resources towards high-impact projects.
- Spearheaded process improvements that led to faster turnaround times for deliverables without compromising quality standards.
- Mentored junior team members to improve their skill sets and advance their careers within the company.
Shift Manager
Pizza Hut
06.2015 - 12.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
Director of Operations
Got Cards Get Cash
05.2013 - 09.2015
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Oversaw day-to-day production activities in accordance with business objectives.
Shift Manager
Arby's Restaurant
09.2012 - 04.2013
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
Shift Manager/Key Holder
Auntie Anne's Pretzels
11.2010 - 07.2012
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
Education
High School Diploma -
Mountain Ridge
Peoria, AZ06.2010
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Staff Management
- Relationship Building
- Inventory Control
Timeline
General Manager
Modern Eatery Market
06.2021 - Current
Lead Manager
Angry Crab Shack
12.2019 - 02.2021
Lead Manager
Ojos Locos
01.2018 - 06.2021
Sr Lead Manger
Paradise Splash
12.2017 - 07.2019
Shift Manager
Pizza Hut
06.2015 - 12.2017
Director of Operations
Got Cards Get Cash
05.2013 - 09.2015
Shift Manager
Arby's Restaurant
09.2012 - 04.2013
Shift Manager/Key Holder
Auntie Anne's Pretzels
11.2010 - 07.2012
High School Diploma -
Mountain Ridge
Similar Profiles
Felipe PicazoFelipe Picazo
Shift Leader/ Hourly Manager at Modern Market EateryShift Leader/ Hourly Manager at Modern Market Eatery
Kyle BurnsKyle Burns
MANAGER at Modern Market EateryMANAGER at Modern Market Eatery
Justin MillerJustin Miller
Area Catering Manager at Modern Market EateryArea Catering Manager at Modern Market Eatery