Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bethany Gregory

Warren,OH

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

18
18
years of professional experience

Work History

GWA- Data Center

TJX HomeGoods
08.2021 - Current
  • Printed , Organized and assembled work order packets by matching tickets and labels with Distros and ensure warehouse employees had accurate materials.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Custom Framing Manager

Michaels arts and crafts
01.2017 - 2021
  • Managed custom framing operations, ensuring quality and adherence to customer specifications.
  • Trained staff on framing techniques, enhancing team skills and service delivery.
  • Supervised daily operations of the custom framing department, delegating tasks efficiently among team members.
  • Launched quality assurance practices for each phase of development
  • Oversaw inventory management for framing materials, optimizing stock levels and reducing waste.
  • Collaborated with customers to design personalized framing solutions, improving satisfaction and repeat business.
  • Implemented process improvements in framing workflows, increasing efficiency and turnaround times.
  • Developed training materials for new employees, standardizing procedures across the department.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.

Customer Experience Manager (CEM)

Michaels arts and crafts
01.2014 - 2017
  • Trained staff on best practices for improving customer interactions.
  • Monitored key performance indicators to ensure consistent service delivery.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Analyzed customer satisfaction data to identify areas for improvement.
  • Cross trained in framing in assist in customer satisfaction.
  • Organized planned and scheduled events to drive sales ( kids club, and other special classes)
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.

Part Time Sales Associate / Custom Framing Department

Michaels arts and crafts
10.2012 - 2014
  • Assisted customers with product selection and provided exceptional service.
  • Maintained organized merchandise displays to enhance shopping experience.
  • Used in-store system to locate inventory and place special orders for customers.(omni channel)
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to ensure timely restocking of inventory.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.

Custodian

Trumbull County Board of Developmental Disabilities
01.2008 - 01.2013
  • Operated cleaning equipment to maintain facility cleanliness and safety standards.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Performed routine inspections to ensure compliance with health regulations and facility policies.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Moved furniture for cleaning and set up for special events.

Cashier/ Barista

Panera Bread
06.2007 - 10.2012
  • Maintained cleanliness and organization of workstations to ensure a welcoming environment for customers.
  • Trained new cashiers on register operations and customer interaction protocols to ensure consistent service quality.
  • Processed customer transactions quickly and accurately, enhancing overall service efficiency.

Education

Bachelor's - Interdisciplinary Arts

Youngstown State University -YSU
Youngstown, OH
05.2015

Skills

  • Communication
  • Computer skills
  • Customer service
  • Time management
  • Problem-solving
  • Attention to detail
  • Dependable and responsible
  • Multitasking Abilities
  • Organizational skills

Timeline

GWA- Data Center

TJX HomeGoods
08.2021 - Current

Custom Framing Manager

Michaels arts and crafts
01.2017 - 2021

Customer Experience Manager (CEM)

Michaels arts and crafts
01.2014 - 2017

Part Time Sales Associate / Custom Framing Department

Michaels arts and crafts
10.2012 - 2014

Custodian

Trumbull County Board of Developmental Disabilities
01.2008 - 01.2013

Cashier/ Barista

Panera Bread
06.2007 - 10.2012

Bachelor's - Interdisciplinary Arts

Youngstown State University -YSU

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