Bethany Groves
Fond Du Lac
Summary
Skilled in HIPAA compliance and customer service, I enhanced patient satisfaction and streamlined operations at Advocate Aurora Health Care. Leveraging expertise in insurance verification and office administration, I significantly reduced no-show rates, fostering trust and efficiency. My background also includes a strong role in financial transactions and client confidentiality at Bank Mutual, showcasing my multitasking abilities and attention to detail.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 9 years of relevant work experience to your team.
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
10
10
years of professional experience
Work History
Patient Service Representative II
Advocate Aurora Health Care
04.2015 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Epic to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
Bank Teller
Bank Mutual
09.2014 - 04.2015
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
- Provided customer records, account statements and copies of checks.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Placed orders for customer checks and verified starting numbers.
- Collaborated with team members to ensure smooth operations and high-quality service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Education
Technical Certificate - Medical Coding
Moraine Park Technical College
Fond Du Lac, WI08-2025
High School Diploma -
Slinger High School
Slinger, WI06-2008
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Patient confidentiality
- Medical terminology
- Office administration
- Electronic health records
- Phone etiquette
- Multitasking and organization
Accomplishments
- Achieved my patient service representative II title by completing a Individual Development Plan with accuracy and efficiency.
Timeline
Patient Service Representative II
Advocate Aurora Health Care
04.2015 - Current
Bank Teller
Bank Mutual
09.2014 - 04.2015
Technical Certificate - Medical Coding
Moraine Park Technical College
High School Diploma -
Slinger High School
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