Bethany Haerter
Basalt,CO
Summary
Proven leader and owner at Basalt Dentistry, PC, adept in dental software proficiency and schedule management, significantly enhanced patient satisfaction and loyalty. Skilled in fostering team growth and maintaining high compliance standards, I streamlined operations and boosted practice profitability, demonstrating exceptional treatment planning and interpersonal abilities. In-depth experience with providing exceptional customer service.
Overview
5
5
years of professional experience
Work History
Dental Office Manager/Owner
Basalt Dentistry, PC
03.2019 - Current
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
- Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Dental Hygienist
Basalt Dentistry, PC
03.2019 - Current
- Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
- Educated patients on proper brushing and flossing techniques to promote long-term oral health.
- Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
- Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
Education
Bachelor of Science - Biology
University of Minnesota
Minneapolis, MNBiology
Westmont College
Santa Barbara, CAHigh School Diploma -
Apple Valley Highschool
Apple Valley, MN06.1994
Skills
- Resilient, Determined, Hard Working
- Exceptional Time Management Skills
- Experienced Customer Service Training
- Dependable, High Functioning, Master of Multi Tasking
Timeline
Dental Office Manager/Owner
Basalt Dentistry, PC
03.2019 - Current
Dental Hygienist
Basalt Dentistry, PC
03.2019 - Current
Bachelor of Science - Biology
University of Minnesota
Biology
Westmont College
High School Diploma -
Apple Valley Highschool
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