Bethany Haines
Uniontown,PA
Summary
Accomplished professional with a proven track record in healthcare and beauty industry management, notably at Tempus Unlimited. Excelled in patient care, enhancing client satisfaction, and streamlining operations. Skilled in personal hygiene assistance and effective communication, achieving significant improvements in productivity and service quality. Demonstrated leadership in conflict resolution and team training, ensuring optimal performance and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Home Health Aide
Tempus Unlimited
05.2021 - 05.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Provided transportation and appointments management.
Medical Records Specialist
Greene County Primary Care
03.2021 - 03.2022
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
- Maintained patient confidence by keeping patient records information confidential.
Lead Hairstylist
Creative Designs
01.2013 - 01.2021
- Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate treatments.
Manager/Care Taker
Coville Personal Care Home
05.2002 - 10.2010
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Salon Manager
Regina & Co.
03.2006 - 08.2010
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
Education
Medical Billing & Coding - Medical Billing Coding
Penn Foster Career School
Scranton, PA02.2016
Real Estate -
Howard Hannah School of Real Estate
Pittsburgh, PA01.2006
Cosmetology - Cosmetology
Pittsburgh Beauty Academy
Charleroi, PA09.2002
Skills
- Patient Care
- Inventory management skills
- Time management skills
- Office Administration
Timeline
Home Health Aide
Tempus Unlimited
05.2021 - 05.2023
Medical Records Specialist
Greene County Primary Care
03.2021 - 03.2022
Lead Hairstylist
Creative Designs
01.2013 - 01.2021
Salon Manager
Regina & Co.
03.2006 - 08.2010
Manager/Care Taker
Coville Personal Care Home
05.2002 - 10.2010
Medical Billing & Coding - Medical Billing Coding
Penn Foster Career School
Real Estate -
Howard Hannah School of Real Estate
Cosmetology - Cosmetology
Pittsburgh Beauty Academy
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