Bethany Hale
Roanoke,VA
Summary
I'm a highly-motivated employee with desire to take on new challenges. I have a strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I would consider myself a communicative customer service professional, who is motivated to maintain customer satisfaction and contribute to company success. I have a history of managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Roanoke County Parks Rec & Tourism
Roanoke, VA
02.2022 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Crew Member
Taco Bell
Roanoke, VA
07.2019 - 03.2021
- Greeted customers and took their orders in a friendly and efficient manner.
- Operated cash register to process customer payments accurately and efficiently.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Provided quality customer service by adhering to company policies and procedures.
- Trained new employees on job duties and safe operation of kitchen equipment.
Education
High School Diploma -
William Byrd High School
Vinton, VA05-2020
Skills
- Product Knowledge
- Call Management
- Inbound and Outbound Calling
- Account updating
- Data Entry
- Typing proficiency
- Reading Comprehension
- Staff Training
- Research
References
Name
Amy Owens
Membership Supervisor
Phone
5407776311
aowens@roanokecountyva.gov
Address
7415 Wood Haven RD
Roanoke, VA 24019
US
Name
Audrey Palmer
Business Services Supervisor
Phone
5407776309
apalmer@roanokecountyva.gov
Address
7415 Wood Haven Road
Roanoke, VA 24019
US
Timeline
Customer Service Representative
Roanoke County Parks Rec & Tourism
02.2022 - Current
Crew Member
Taco Bell
07.2019 - 03.2021
High School Diploma -
William Byrd High School
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