Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bethany Hanna

Sweeny,Texas

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends active support and advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Cross-Trained/Office Manager/Insurance Verification Specialist

DiMichaelangelo Family Dentistry
04.2023 - 03.2025
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars, which noticeably and effectively maximized profits and efficiency.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage, leading to bonuses for the whole office.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. I was recognized as the team peace-keeper, and the patient pleaser.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the insurance verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments, leading to patient satisfaction and productivity within the business.
  • Updated patient records with accurate, current insurance policy information, and contacted insurance agencies when discrepancies arose, in order to best serve both the patient and the office. I discussed plans accordingly with both patient and other management to ensure smooth visit with no surprises.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets and I minimized loss by 20% in first year.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships, it enabled me to build trust and cohesiveness within the practice, ultimately reducing turnover rate.
  • Participated in ongoing professional development opportunities to expand skill set and stay current on industry best practices for call center operations.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Followed up on denials, late payments, extensions and other special circumstances, in order to process claims in a timely manner.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss, and updated information required by agencies to best serve the patient.
  • Resolved discrepancies in insurance payments by collaborating with carriers, often requiring data entry and attachments to resolve overdue claims.
  • Communicated effectively with members of operations, finance, and clinical departments.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Enhanced accuracy in data entry tasks by consistently adhering to quality control measures and promptly addressing errors.
  • Assisted in office operations as needed, including clinical, administrative, management, and communications.
  • Cross-Trained in multiple areas of business, covering all needs as they arise
  • Relied upon as coverage when staff call-outs arose, from Assistant to Office Management.

Registered Dental Assistant

Humphries Dental
03.2022 - 05.2023
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Documented patient dental health information, medical history and vital signs for future reference.
  • Scheduled appointments for new and existing customers, factoring in provider availability, opportunities for specific treatments, and filling schedule to optimal capacity in order to deliver best possible service for guests.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, and comforting guests who may have anxieties in regards to dental offices or dental work.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
  • Assisted in Orthodontic procedures by changing Damon Q or Damon Ultima wires, placing both open and closed continuous bands, assisting in the re-appliance of detached brackets, and performed Orthodontic emergency evaluations in regards to clipping wires and patient concerns in regards to aesthetics.
  • Utilized advanced dental technologies to aid Dental Doctors with services, such as Solea for composite procedures.
  • Assisted in creating same-day crowns using PrimeScan and PrimeMill.
  • Over a years experience assisting with Crowns, Root Canals, Implants, Composite Fillings, and Extractions.
  • Created and filled lab cases, including Clear Aligners, Night Guards, Bridges, and Whitening Trays.

Disaster Housing Inspector

WSP USA Inspection Services
09.2017 - 08.2020
  • Recorded inspections in full with written reports and site photographs, to be directly sent to FEMA for consideration
  • Outlined quality of completed work and identified unacceptable deviations requiring rework to prevent error in applicant eligibility
  • Aggressively protected company and customer data by consistently following confidential policies regarding personal information
  • Maintained collaborative relationships with emergency management specialists, managing two-way communication to prevent implementation problems
  • Initiated detailed damage assessments after natural disasters and man-made emergencies to understand the scale and inform future planning
  • Organized and updated all resource materials associated with emergency preparedness plans and eagerly completed all learning materials assigned within an acceptable time frame.

Customer Service Associate

Walgreens
11.2019 - 02.2020
  • Individualized customer interactions, ensuring excellent service and experiences to generate repeat business
  • Drove sales by identifying customer needs and making product and service referrals
  • Processed exchanges, returns, and refunds to resolve customer complaints in a positive and satisfactory manner
  • Consistently verified accuracy and integrity of transactions, identifying counterfeits and fraud to avoid losses, resulting in major loss prevention.

Office Assistant

K&S Restaurants
12.2017 - 11.2019
  • Eliminated security risks by shredding old records and confidential information
  • Passionately managed high volume of data input with 95% accuracy
  • Compiled, copied, sorted, and filed records of office activities, business transactions, and franchise activities
  • Carefully produced work schedules, managed calendars, and arranged appointments
  • Prioritized all file demands, scanning, indexing, and storing physical records in Microsoft office.

Assistant Manager

Sonic Drive
06.2010 - 09.2017
  • Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems
  • Introduced budget development and forecasting with cost-saving measures and revenue enhancements to reduce loss by over 50% in first year.,
  • Rastically increased revenue by collaborating with upper management to develop, implement, and monitor business improvements, resulting in 80% increase in sales in first year
  • Strengthened performance of 30+ employee team and implemented merit increases or corrective actions according to performance evaluations
  • Neatly prepared 2+ deposits every day, managed 6 drawers, and coordinated 5+ pick-ups daily, ensuring company was safe from theft and all funds were accounted for.

Education

No Degree -

Brazosport College
Lake Jackson, TX

Registered Dental Assistant - Dental Assisting

Alvin Dental Assistant School
Alvin, TX
11.2021

GED -

Sweeny High School
Sweeny, TX
04.2009

Skills

  • Excellent Communication
  • Office administration
  • Insurance billing
  • Eligibility determination
  • Organization and multitasking
  • Accounting procedures
  • Administrative support
  • Scheduling and calendar management
  • Event coordination
  • HR support
  • Meeting coordination
  • Team collaboration
  • Document control
  • Scheduling
  • Documentation and control
  • Quality standards
  • Process improvement
  • Data management
  • Office supervision
  • Treatment Room Preparation
  • Implant Assisting
  • Postoperative Care Instructions
  • Medical Charting
  • Cleaning and Sanitizing
  • Preliminary Impressions
  • Instrument Tray Preparation
  • Disinfection and Sterilization
  • Occlusal Registrations
  • Oral Hygiene Techniques
  • Treatment Room Breakdown
  • Surgical Extractions
  • Teeth Cleaning
  • Inventory Replenishment
  • Periodontics and Endodontics
  • Data entry
  • Verbal and written communication
  • Resolving issues
  • Data entry and review
  • Inbound phone calls
  • Answering questions
  • Complaint resolution
  • Product knowledge
  • Payment processing
  • Calm disposition
  • Account updating
  • Customer relationship management
  • Logging call information
  • Technical troubleshooting
  • Product upselling
  • Dedicated team player
  • Relationship building
  • Invoice processing

Certification

  • Certified Dental Assistant
  • RDA - Registered Dental Assistant

Timeline

Cross-Trained/Office Manager/Insurance Verification Specialist

DiMichaelangelo Family Dentistry
04.2023 - 03.2025

Registered Dental Assistant

Humphries Dental
03.2022 - 05.2023

Customer Service Associate

Walgreens
11.2019 - 02.2020

Office Assistant

K&S Restaurants
12.2017 - 11.2019

Disaster Housing Inspector

WSP USA Inspection Services
09.2017 - 08.2020

Assistant Manager

Sonic Drive
06.2010 - 09.2017

No Degree -

Brazosport College

Registered Dental Assistant - Dental Assisting

Alvin Dental Assistant School

GED -

Sweeny High School

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Bethany Hanna