Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Work Availability
Timeline
Hi, I’m

Bethany Hansen

Dolton,IL

Summary

Accomplished professional with demonstrated strengths in event planning and execution, customer service, organization and communication. Experienced in troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

16
years of professional experience

Work History

Horseshoe Hammond Casino

Marketing Operations Supervisor
06.2023 - Current

Job overview

  • Maintained and increased Promotions and Events Coordinator responsibilities
  • Cultivated strong relationships with key stakeholders across departments, ensuring full alignment on business objectives and seamless execution of strategic marketing initiatives.
  • Analyzed competitor activities and market trends to inform strategic planning initiatives, sharpening competitive edge within the industry.
  • Trained junior team members on best practices in marketing operations, cultivating a high-performing work environment focused on continuous improvement.
  • Managed team of marketing professionals developing and implementing hundreds of campaigns each year.
  • Planned and carried out successful marketing events and casino promotions as head of promotions team.

Horseshoe Hammond Casino

Events and Promotions Coordinator
03.2023 - Current

Job overview

  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Increased brand visibility through strategic placement of promotional materials at high-profile events.

Horseshoe Hammond Casino

Caesars Rewards Representative
02.2023 - 03.2023

Job overview

  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Enhanced company reputation by providing exceptional customer service and support.

Living Art Photography

Owner/Photographer
03.2009 - 04.2020

Job overview

  • Approached and solved problems with initiative and sound judgment
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences
  • Coordinated appointments, location shoots and personal portraiture
  • Captured artfully composed images using expertly selected lenses, camera settings and advanced lighting techniques
  • Obtained location permits, release forms and all other regulatory documentation
  • Worked with personal, business and organizational clients to realize creative visions
  • Offered outstanding service, maximizing client satisfaction and obtaining numerous referrals
  • Utilized social media platforms to drive digital marketing
  • Cultivated strong customer, vendor and staff relationships by promptly resolving key issues.

Education

Riverdale High School
Fort Myers, FL

High School Diploma

University Overview

  • Bright Futures Scholarship Recipient
  • Portfolio based Scholarship Recipient

Florida Atlantic University
Boca Raton, FL

Certification from Hospitality and Tourism Management
2020

University Overview

Skills

  • Reliability
  • Self motivation
  • Problem solving
  • Customer service
  • Expense reporting
  • Effective Communication
  • Power Kiosk Management Systems
  • Campaign Management
  • Event Planning
  • Attention to Detail

Accomplishments

Accomplishments
  • 2024 Second Quarter Legend Award Winner, one of the highest honors at Horseshoe Hammond Casino.
  • Promoted twice in a calendar year.
  • Supervised and trained team of marketing staff members.
  • Planned, executed and collaborated within departments for high-profile events and promotions, leading to increased guest attendance, satisfaction, and company profit.

Affiliations

Affiliations
  • Global Gaming Women
Availability
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Timeline

Marketing Operations Supervisor
Horseshoe Hammond Casino
06.2023 - Current
Events and Promotions Coordinator
Horseshoe Hammond Casino
03.2023 - Current
Caesars Rewards Representative
Horseshoe Hammond Casino
02.2023 - 03.2023
Owner/Photographer
Living Art Photography
03.2009 - 04.2020
Riverdale High School
High School Diploma
Florida Atlantic University
Certification from Hospitality and Tourism Management

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Bethany Hansen