Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bethany Harlow

Taylorville,IL

Summary

Dynamic leader with a proven track record at VCM inc. (Subway), enhancing operational efficiency and customer satisfaction. Excelled in operations management and staff development, significantly improving revenue and team performance. Skilled in inventory control and labor cost management, consistently meeting goals with a focus on strategic growth and employee empowerment.

Overview

27
27
years of professional experience

Work History

General Manager

VCM inc. (Subway)
Taylorville, IL
12.1997 - Current
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Tracked monthly sales to generate reports for business development planning.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Designed sales and service strategies to improve revenue and retention.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Guided management and supervisory staff to promote smooth operations.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Supervised employees through planning, assignments, and direction.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Trained employees on duties, policies and procedures.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Delegated work to staff, setting priorities and goals.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Administered employee discipline through verbal and written warnings.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Some College (No Degree) -

Lincoln Land Community College
Springfield, IL

Skills

  • Leadership
  • Employee scheduling
  • Labor cost controls
  • Sales analysis
  • Performance analysis
  • Customer retention
  • Consistently meet goals
  • Inventory control
  • Staff supervision
  • Employee development
  • Operations management

Timeline

General Manager

VCM inc. (Subway)
12.1997 - Current

Some College (No Degree) -

Lincoln Land Community College

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Bethany Harlow