Bethany Harris
Greensburg,KY
Summary
I am a Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. As Well As, Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SRNA / CNA
Campbellsville Nursing And Rehabilitation
Campbellsville, KY
06.2023 - Current
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided emotional support to family members during difficult times.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Customer Service Representative
Teleperformance
Campbellsville, KY
01.2019 - 01.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Some College (No Degree) - CNA
Campbellsville University Allied Health
Campbellsville, KYSkills
- Friendly, Positive Attitude
- Dependable and Responsible
- Customer Relations
- Organizational Skills
- Data Entry
- Google Drive
- Multitasking
Certification
- SRNA Certification
- 50226016
- Active11/14/2018
References
References available upon request.
Timeline
SRNA / CNA
Campbellsville Nursing And Rehabilitation
06.2023 - Current
Customer Service Representative
Teleperformance
01.2019 - 01.2020
Some College (No Degree) - CNA
Campbellsville University Allied Health
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