Bethany Hayden

Oversight of day to day functioning and workload of Non-Invasive Cardiology Department.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Mentored newly hired employees on performance of testing, operating equipment and safety.
• Educated staff on organizational mission and goals to help employees achieve success.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Managed processing of consults and encounters, adhering to policy and procedures.
• Educated Cardiology Providers, Fellows and Residents to processes regarding Cardiology testing offered, ordering and reporting of testing.
• Managed Lease and Service contracts as FAC-COR II within Medicine Service since 2012, identifying needs, SOW development, requirement submission to FORCE-Contracting, vendor performance monitoring, and contract close out.
• COR liaison for newly certified FAC-COR II within Medicine Service.
• Equipment Manager for Medicine Service, preparing documentation such as: Justification, Market Research, IGCE, Sole Source, and 6500 for submission of equipment requests to SEPG/EER for all specialties within Medicine Service.
• Collaborated with a multidisciplinary strategic planning workgroup to improve processes and procedures of equipment ordering.

• Conducted electrocardiogram and stress tests by using electronic test equipment and recording devices.
• Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
• Documented patient health history and obtained vitals: height, weight, pulse, blood pressure, respiratory rate.
• Inspected, maintained, and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness.
• Inventory management of clinical areas.