Bethany Hernandez
Seguin,TX
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Willing to do what needs to be done for staff, employees as well as the amazing customers and members that face.
Overview
2
2
years of professional experience
Work History
Receptionist
Seguin Area Chamber Of Commerce
12.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated member's and customers information.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly, politely and directed incoming calls to correct offices and locations.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
- Scheduled office meetings and client appointments for staff teams.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Compiled information from files and research to satisfy information requests.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Maintaining calm, patient and in control when there are more than 1 customer or 2 incoming calls at once.
- Internship at Seguin Area Chamber of Commerce for 3 months, was then hired after as official staff.
Crew Member
Claudia's Kitchen
03.2021 - 04.2021
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Learned customer service, communication skills and time management while here.
- Managed more than 30 customers in 1 day.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
E.L. Broady Academy
5020 Old Seguin Rd, San Antonio, TX 7821906.2022
Skills
- Special Projects
- Meeting Preparation
- Task Scheduling
- Organization Skills
- Telephone Skills
- Mail Handling
- Customer and Client Relations
- Taking Messages
- Customer Experience
- Customer Inquiries
- Greeting Visitors
- Office Supply Management
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Receptionist
Seguin Area Chamber Of Commerce
12.2022 - Current
Crew Member
Claudia's Kitchen
03.2021 - 04.2021
High School Diploma -
E.L. Broady Academy
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