Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bethany Hickey

Los Angeles,CA

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Hard Rock International
04.2025 - Current
  • Greeted guests warmly and presented menus.
  • Explained specials and answered menu questions.
  • Took accurate food and beverage orders.
  • Entered orders into the POS system.
  • Served food and drinks efficiently.
  • Monitored tables and anticipated needs.
  • Processed payments accurately.
  • Maintained a clean work area.
  • Communicated with kitchen and bar staff.
  • Resolved guest issues professionally.
  • Followed safety and sanitation guidelines.
  • Assisted with opening and closing tasks.
  • Recommended beverages and pairings.
  • Upsold items to increase sales.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Manager

Tender Greens
04.2024 - 06.2025
  • Supervised daily food service operations, ensuring high-quality standards and compliance with health and safety regulations.
  • Managed inventory, ordering, and cost control to maximize efficiency and reduce waste.
  • Trained and led a team of kitchen and front-of-house staff, fostering a positive and productive work environment.
  • Ensured compliance with food safety protocols, health department regulations, and company policies.
  • Monitored customer satisfaction and addressed feedback to enhance dining experiences.

Hostess

Fleming's Prime Steakhouse & Wine Bar
04.2024 - 11.2024
  • Greeted guests warmly and professionally upon arrival, escorting them to their tables while managing seating charts efficiently.
  • Managed restaurant flow by accurately estimating wait times, taking names and providing updates to waiting guests.
  • Answered phone calls, took reservations, and provided information about the restaurant, menu, and hours of operation.
  • Maintained a clean and organized host stand and waiting area, ensuring a welcoming environment for guests.
  • Collaborated effectively with servers, bussers, and management to ensure smooth and efficient service.
  • Addressed guest inquiries and concerns with courtesy and professionalism, escalating issues as needed.
  • Assisted with opening and closing duties, including setting up menus and organizing the host station.
  • Utilized reservation systems (e.g., OpenTable) to manage bookings and optimize table availability.
  • Provided excellent customer service, contributing to a positive dining experience for all guests.
  • Handled cash and payment transactions accurately when required.

Assistant Manager

Pieology Pizzeria
09.2022 - 04.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects/tasks.

Multi Unit Manager

Pacific Park Amusements
03.2021 - 09.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Server

Universal Studios Hollywood
05.2021 - 09.2022
  • Provided exceptional customer service, ensuring positive dining experiences and repeat business.
  • Efficiently managed multiple tables, taking orders, serving food and beverages, and processing payments accurately.
  • Collaborated effectively with kitchen and bar staff to ensure timely and accurate order delivery.
  • Maintained a clean and organized work environment, adhering to all health and safety regulations.
  • Resolved customer inquiries and concerns promptly and professionally, ensuring satisfaction.

Commissary Assistant Manager

Reef Foods
10.2020 - 04.2021
  • Oversaw the hiring, training, and supervision of staff to ensure a productive and professional work environment.
  • Introduced new products into the commissary mix by researching market trends and identifying items aligned with customer preferences.
  • Conducted regular performance reviews for staff members, providing constructive feedback on areas for improvement.
  • Increased commissary efficiency by implementing new inventory management systems and procedures.
  • Ensured compliance with all health and safety regulations, maintaining a clean and safe shopping environment for customers.
  • Implemented cost-saving measures through careful budgeting and expense tracking.
  • Reduced food waste by closely monitoring expiration dates and rotating stock accordingly.
  • Facilitated smooth transitions during management changes by supporting incoming personnel with comprehensive documentation of processes.
  • Managed employee schedules, ensuring adequate staffing during peak business hours while minimizing labor costs.

Shift Manager

Buffalo Wild Wings
05.2019 - 03.2020
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Education

Associate Of Applied Science - Radio And Television

Waubonsee Community College
Sugar Grove, IL
04.2015

Skills

  • Supply Restocking Order Accuracy
  • Positive and Friendly Attitude Willing to Learn
  • Point of sale operation Cash Handling
  • Cleanliness standards Hospitality service expertise
  • POS System Operation
  • Guest Relations Management Food Safety
  • Teamwork and Collaboration Attention to Detail
  • Order Taking and Processing Sales expertise
  • Safe Food Handling Order Management
  • Responsible and Trustworthy Customer Service
  • High-volume dining Food Running

Certification

  • ServSafe
  • Food Handler Certification

Timeline

Server

Hard Rock International
04.2025 - Current

Manager

Tender Greens
04.2024 - 06.2025

Hostess

Fleming's Prime Steakhouse & Wine Bar
04.2024 - 11.2024

Assistant Manager

Pieology Pizzeria
09.2022 - 04.2024

Server

Universal Studios Hollywood
05.2021 - 09.2022

Multi Unit Manager

Pacific Park Amusements
03.2021 - 09.2022

Commissary Assistant Manager

Reef Foods
10.2020 - 04.2021

Shift Manager

Buffalo Wild Wings
05.2019 - 03.2020

Associate Of Applied Science - Radio And Television

Waubonsee Community College

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