Bethany Hirsch
North Branch,MN
Summary
Dynamic Office Administrator with a proven track record at Zahl-Petroleum Maintenance Company, excelling in customer relationship management and effective communication. I consistently ensured timely billing and compliance, fostering strong client connections and enhancing operational efficiency.
Overview
16
16
years of professional experience
Work History
Office Administrator
Zahl-Petroleum Maintenance Company
Minneapolis, MN
08.2014 - Current
- Managed end-to-end billing for all client jobs, ensuring accuracy and timely invoicing.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Built strong customer relationships through active listening and problem solving.
- Demonstrate empathy and sensitivity in emotionally and cultural diverse settings.
- Communicated with customers via phone, email, and in-person to deliver information.
- Monitored client compliance records related to Minnesota Pollution Control Agency testing requirements.
- Coordinated communications, financial processing, recordkeeping and other administrative functions.
- Worked alongside various departments to achieve deadline goals.
- Ensured availability of office supplies by tracking and restocking low items.
- Facilitated employee operations by managing document copying, faxing, and filing.
- Maintained electronic and paper filing systems for easy retrieval of data.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Facilitated onboarding for newly hired employees.
Pull Tab Attendant
Merrick, Inc.
Vadnais Heights, Minnesota
10.2012 - 09.2014
- Help customers with questions, thoroughly explaining details.
- Ensured rapid and seamless game flow through effective management of cash and pull tabs.
- Fostered positive interactions with clients.
- Calculated total winnings for players.
- Prepared collection reports for submission to supervisors..
- Oversaw compliance with established game guidelines.
- Demonstrated meticulous attention to detail.
- Secured financial accuracy by reconciling player and house funds during games and at shift end.
Server
The Original Gabes By The Park
St. Paul, Minnesota
03.2013 - 11.2014
- Cultivated warm relationships with customers.
- Utilized POS system for order placement and bill management.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained cleanliness by efficiently bussing and resetting tables.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Sluggers Saloon
White Bear Lake, Minnesota
08.2011 - 03.2013
- Cultivated warm relationships with regular customers.
- Utilized POS system to efficiently place orders.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained cleanliness by efficiently bussing and resetting tables.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Verified identification to ensure compliance with age restrictions for alcoholic beverage sales.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Addressed guest and employee concerns to ensure customer satisfaction.
Box Office Attendant
Addeco Temporary Services
Shakopee, MN
05.2011 - 08.2011
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Created and maintained reports of sold tickets and payments received.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Sales Associate
Once Upon A Child
Roseville, MN
09.2009 - 05.2011
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Guided customers to product locations.
- Prepared merchandise for sales floor by pricing or tagging.
- Trained new sales team associates in company procedures.
- Prepared large cash deposits with zero discrepancies.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
High School Diploma -
Roseville Area High School
Roseville, MN06.2010
Skills
- Customer relationship management (CRM)
- In/Outbound Phone Call Handling
- Maintaining Office Records
- Effective Written and Verbal Communication
- Problem-Solving
- Database entry
- File maintenance
- Schedule and calendar management
- Teamwork and collaboration
- Professional and courteous
- Team development
Timeline
Office Administrator
Zahl-Petroleum Maintenance Company
08.2014 - Current
Server
The Original Gabes By The Park
03.2013 - 11.2014
Pull Tab Attendant
Merrick, Inc.
10.2012 - 09.2014
Server
Sluggers Saloon
08.2011 - 03.2013
Box Office Attendant
Addeco Temporary Services
05.2011 - 08.2011
Sales Associate
Once Upon A Child
09.2009 - 05.2011
High School Diploma -
Roseville Area High School